Allergies, ear infections, headaches and colds don’t wait until it’s convenient for us to visit the doctor. If you’re not feeling well and are worried about exposing yourself to viruses or other common illnesses, consider scheduling a virtual visit.

Since March, Novant Health has conducted hundreds of thousands of virtual visits for patients who received the care they needed without ever leaving home. Your options: 


You describe your symptoms on an electronic questionnaire. A Novant Health provider will receive it and use it to diagnose your condition.

You’ll need a smartphone, tablet or computer and a MyChart account.

E-visits have a $35 deposit, and extra costs are based on the length of your visit and your insurance plan. A provider should respond within one business day.

Prescriptions are able to be given.

Video visits

You can get help for a minor illness, such as a cough, sore throat, rash, etc. from home by talking with your doctor or another Novant Health provider. You’ll need a computer, smartphone or tablet and a MyChart account.

Insurance coverage for virtual care visits varies, based on your plan and benefit structure. During the current state of emergency, coverage is being extended and upfront payments are waived until further notice.

Most visits take about 15-20 minutes. Prescriptions are able to be given.

On-Demand video visits: You’ll see a Novant Health provider. Wait times vary, but you’re generally seen within 30 minutes.

Scheduled video visits: You’ll see your doctor, depending on availability. Your visit will be at a time you schedule.

Enhance your on-demand video visit with TytoHome

TytoHome is a lightweight, portable medical exam kit.

Using TytoHome, patients can connect to a Novant Health provider who can virtually examine the heart, lungs, skin, ears, throat and abdomen from wherever they are – potentially eliminating a rush to the emergency room or the doctor’s office.

TytoHome is FSA eligible and available at, where you can also see demonstration videos. The TytoHome device costs $299 but is currently being offered at a reduced rate.

The exam kit connects with the TytoCare app on your smartphone or tablet.

Find the virtual care you need

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