Novant Health has established a series of steps to help control spread of the 2019 novel coronavirus (COVID-19). They include:
- establishing screening centers and respiratory assessment centers in Charlotte, Winston-Salem and Brunswick County
- opening a 24-hour helpline to answer COVID-19 questions. The number is: 877-499-1697 or 877-9NOVANT
- launching an online coronavirus assessment tool.
The screening centers and respiratory assessment centers have several locations, and varying hours. Here is a listing of sites and hours.
All Novant Health GoHealth Urgent Care centers are also screening.
People who have no symptoms will not be tested. Visiting a screening center unnecessarily will only further one’s risk of exposure and put a strain on resources for those who need it most.
Patients with respiratory and other viral symptoms, including fever, shortness of breath and a sore throat, will be screened and triaged to the most appropriate venue of care for further treatment. All Novant Health emergency departments have designated well and sick areas inside the facilities, as well.
The helpline is designed for patients without a primary care physician who are experiencing symptoms and have questions about how best to seek care. All community members are encouraged to call their health care provider, first, before driving to clinics to help curb the spread of possible infection.
Novant Health also has a self-guided assessment tool and virtual visit options for patients who have medical questions for a provider, but do not want to leave their home. Virtual care options include online questionnaires, on-demand video calls and scheduled video visits.
What you need to know about masking
Novant Health supports wearing a mask to help prevent the spread of the coronavirus. Although masking will not replace hand hygiene, social distancing or staying home, it’s another powerful tool that can support the recovery of our communities. The steps we’ve taken to control the spread of the coronavirus are working and we believe that community masking will save additional lives.
Here are some tips on face masks, including how to properly wear one, remove it, and cleaning recommendations.
Non-essential surgeries resume
Novant Health resumed some non-time sensitive and non-emergent surgeries and procedures in May. Additionally, clinics have reinstated appointments that were previously delayed by phasing in visits starting with pediatric well checks, chronic disease and acute issue visits. Click here for details.
Novant Health has lifted several visitor restrictions, but will continue to support proper social distancing and masking guidelines. Here is an explanation of visitor rules.
Entrances and exits to hospitals will be limited to centralize the foot traffic of patients, visitors and team members coming in and out. All nonessential doors will be temporarily closed. Visitors are encouraged to use phone calls or video chats on personal phones or mobile devices to communicate with loved ones.
If you want to donate medical supplies
Community members may now drop off medical supply donations for Novant Health team members at the following participating Walgreens locations. For large donations, please contact donatesupplies@NovantHealth.org.
Charlotte area Walgreens
- 544 Providence Road, Charlotte, NC 28207
- 5040 Beatties Ford Road, Charlotte, NC 28216
- 9848 Gilead Road, Huntersville, NC 28078
- 1220 Matthews Township Parkway, Matthews, NC 28105
- 1906 W. Innes St., Salisbury, NC 28144
Winston-Salem area Walgreens
- 2795 Lewisville Clemmons Road, Clemmons, NC 27012
- 340 N. Main St., Kernersville, NC 27284
- 650 S. Main St., King, NC 27021
- 1712 S. Stratford Road, Winston-Salem, NC 27103
Brunswick County area Walgreens
- 4577 Main St., Shallotte, NC 28470
Novant Health is accepting critical medical supplies such as personal protective equipment and disinfecting wipes. Medical supply donations must be in original, unopened packaging and may include:
- Masks (N95, surgical and procedure)
- Disinfecting wipes such as Clorox or Sani-cloth wipes
- Hand sanitizer
- Face shields
- Goggles and eye shields
- Isolation or surgical gowns.
Novant Health is also accepting homemade fabric surgical masks as well as face shields. Community members may find instructions for the approved patterns at NovantHealth.org/giving.
COVID-19 response fund is established
Novant Health Foundation has restablished a new fund to support Novant Health’s response to the current COVID-19 pandemic and critical needs. Contributions will help fund testing and medication to support patient care, as well as medical supplies and team member support to take care of those serving on the front lines. The fund will be used across the entire Novant Health footprint to support and improve access to lifesaving health care for patients in their time of greatest need.
To make a contribution, visit Novant Health Disaster Relief Fund.
To protect the health and safety of everyone who uses food and nutrition services at our facilities and in compliance with an executive order by North Carolina Gov. Roy Cooper for cafeterias statewide, Novant Health implemented these changes across all hospital cafeterias:
- Dining-in and seating areas will be closed.
- We will offer pre-prepared hot and cold grab-and-go meals and snacks, including:
- Pre-made salads made in-house with prepackaged dressing packs.
- Pre-made fruit and yogurt parfaits, fruit cups and fresh whole fruit.
- Soup in to-go containers.
- Pre-wrapped items from the grill, such as hamburgers, vegetable burgers, chicken sandwiches, hot dogs, pizza and French fries, while supplies last.
- Bottled beverages, fountain beverages and drip coffee will continue to be offered but will be served/dispensed only by a food and nutrition team member.
- We encourage you to practice social distancing while picking up food items.
The most common symptoms of COVID-19 are:
- Shortness of breath
Symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.
"Across Novant Health, we have standard protocols in place to ensure we are prepared to care for patients who may have come into contact with emerging infectious diseases," said Dr. David Priest, Novant Health senior vice president and chief safety and quality officer. "This includes a patient travel history screening and a mask-wearing policy for certain presenting symptoms. This is a rapidly evolving situation and we are working closely with national, state, and local health departments to protect our patients and team members.”
There is currently no vaccine to prevent COVID-19. Priest said the best course of prevention is to follow recommendations health experts advise to avoid illness like the cold and flu.
"We always want to make sure we’re washing our hands, covering our mouths when we cough and not going to work or to school when we’re ill,” he said.
Novant Health has multiple options that let you connect with a doctor and get a diagnosis without leaving your home
Everyone should keep these things in mind to stay germ-free:
- Avoid touching doorknobs; Use your elbow or shoulder to push doors open.
- Don't cover your mouth with your hand when you sneeze or cough. Aim for your elbow or use a tissue.
- If someone is sick, they should sleep alone to avoid spreading illness to loved ones.
- Avoid shaking hands or other personal contact if you are ill or with anyone else who is ill.
- Do not go to work or school if you have an illness like the flu. You should not return until your fever has been gone for 24 hours and you have stopped taking fever-reducing medication.
For updates on the 2019 novel coronavirus, go to this CDC website.
Novant Health team members are on the front lines in the battle against the COVID-19 pandemic. Novant Health Foundation has established a new fund dedicated to supporting our teams, as well as the overall response to the pandemic. Contributions will support team members and help fund testing and medication to support patient care, as well as medical supplies. To donate, click here.