Novant Health has established a series of steps to help control spread of the 2019 novel coronavirus (COVID-19). They include:

  • establishing screening centers and respiratory assessment centers in Charlotte, Winston-Salem and Brunswick County
  • setting up triage tents outside emergency rooms
  • opening a 24-hour helpline to answer COVID-19 questions. The number is: 877-499-1697 or 877-9NOVANT
  • launching an online coronavirus assessment tool.

The screening centers and respiratory assessment centers have several locations, and varying hours. Here is a listing of sites and hours.

All Novant Health GoHealth Urgent Care centers are also screening.

People who have no symptoms will not be tested. Visiting a screening center unnecessarily will only further one’s risk of exposure and put a strain on resources for those who need it most.

To prepare for the influx of patients related to COVID-19, Novant Health has set up triage tents outside its emergency departments at Novant Health Presbyterian Medical Center, Novant Health Forsyth Medical Center and Novant Health Rowan Medical Center. Here, patients with respiratory and other viral symptoms, including fever, shortness of breath and a sore throat, will be screened and triaged to the most appropriate venue of care for further treatment. All Novant Health emergency departments are designating well and sick areas inside the facilities, as well.

The helpline is designed for patients without a primary care physician who are experiencing symptoms and have questions about how best to seek care. All community members are encouraged to call their health care provider, first, before driving to clinics to help curb the spread of possible infection.

Novant Health also has a self-guided assessment tool and virtual visit options for patients who have medical questions for a provider, but do not want to leave their home. Virtual care options include online questionnaires, on-demand video calls and scheduled video visits.

Non-essential surgeries resume 

Novant Health resumed some non-time sensitive and non-emergent surgeries and procedures May 4. Additionally, clinics have reinstated appointments that were previously delayed by phasing in visits starting with pediatric well checks, chronic disease and acute issue visits. Click here for details.

If you want to donate medical supplies

Community members may now drop off medical supply donations for Novant Health team members at the following participating Walgreens locations. For large donations, please contact donatesupplies@NovantHealth.org.

Charlotte area Walgreens

  • 544 Providence Road, Charlotte, NC 28207
  • 5040 Beatties Ford Road, Charlotte, NC 28216
  • 9848 Gilead Road, Huntersville, NC 28078
  • 1220 Matthews Township Parkway, Matthews, NC 28105
  • 1906 W. Innes St., Salisbury, NC 28144

Winston-Salem area Walgreens

  • 2795 Lewisville Clemmons Road, Clemmons, NC 27012
  • 340 N. Main St., Kernersville, NC 27284
  • 650 S. Main St., King, NC 27021
  • 1712 S. Stratford Road, Winston-Salem, NC 27103

Brunswick County area Walgreens

  • 4577 Main St., Shallotte, NC 28470

Novant Health is accepting critical medical supplies such as personal protective equipment and disinfecting wipes. Medical supply donations must be in original, unopened packaging and may include:

  • Masks (N95, surgical and procedure)
  • Disinfecting wipes such as Clorox or Sani-cloth wipes
  • Hand sanitizer
  • Face shields
  • Goggles and eye shields
  • Isolation or surgical gowns.

Novant Health is also accepting homemade fabric surgical masks as well as face shields. Community members may find instructions for the approved patterns at NovantHealth.org/giving.

Visitor limitations

No visitors are allowed at any Novant Health hospitals, with these exceptions:

• For mothers during childbirth: Previously, we allowed two visitors of the patient’s choice. We have restricted this to only one visitor of the patient’s choice.

 • For our NICU patients: Previously, we allowed two visitors with bracelets to visit at the same time. We are still allowing two visitors, but are restricting this to only one visitor to visit at a time.

This is another proactive step we are taking to care for our patients during the novel coronavirus outbreak as we anticipate seeing more presumptive positive COVID-19 cases not only at our facilities, but in our communities.

These visitor restrictions are also still in place:

  • Visitors must be immediate family members or designated caregivers. 
  • Visitors must be 13 or older unless needing medical care.
  • Visitors must be healthy (no cough, fever or flu-like symptoms).  

Please note, these restrictions do NOT apply to those seeking care. 

Entrances and exits to hospitals will be limited to centralize the foot traffic of patients, visitors and team members coming in and out. All nonessential doors will be temporarily closed.

Visitors are encouraged to use phone calls or video chats on personal phones or mobile devices to communicate with loved ones.

COVID-19 response fund is established

Novant Health Foundation has restablished a new fund to support Novant Health’s response to the current COVID-19 pandemic and critical needs. Contributions will help fund testing and medication to support patient care, as well as medical supplies and team member support to take care of those serving on the front lines. The fund will be used across the entire Novant Health footprint to support and improve access to lifesaving health care for patients in their time of greatest need.

To make a contribution, visit Novant Health Disaster Relief Fund.

Hospital cafeterias

To protect the health and safety of everyone who uses food and nutrition services at our facilities and in compliance with an executive order by North Carolina Gov. Roy Cooper for cafeterias statewide, Novant Health implemented these changes across all hospital cafeterias:

  • Dining-in and seating areas will be closed.
  • We will offer pre-prepared hot and cold grab-and-go meals and snacks, including:
    • Pre-made salads made in-house with prepackaged dressing packs.
    • Pre-made fruit and yogurt parfaits, fruit cups and fresh whole fruit.
    • Soup in to-go containers.
    • Pre-wrapped items from the grill, such as hamburgers, vegetable burgers, chicken sandwiches, hot dogs, pizza and French fries, while supplies last.
  • Bottled beverages, fountain beverages and drip coffee will continue to be offered but will be served/dispensed only by a food and nutrition team member.
  • We encourage you to practice social distancing while picking up food items.

The most common symptoms of COVID-19 are:

  • Fever
  • Cough
  • Shortness of breath

Symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.

Dr. David Priest
Dr. David Priest

"Across Novant Health, we have standard protocols in place to ensure we are prepared to care for patients who may have come into contact with emerging infectious diseases," said Dr. David Priest, Novant Health senior vice president and chief safety and quality officer. "This includes a patient travel history screening and a mask-wearing policy for certain presenting symptoms. This is a rapidly evolving situation and we are working closely with national, state, and local health departments to protect our patients and team members.”

There is currently no vaccine to prevent COVID-19. Priest said the best course of prevention is to follow recommendations health experts advise to avoid illness like the cold and flu.

"We always want to make sure we’re washing our hands, covering our mouths when we cough and not going to work or to school when we’re ill,” he said.

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Novant Health has multiple options that let you connect with a doctor and get a diagnosis without leaving your home

Everyone should keep these things in mind to stay germ-free:

  • Avoid touching doorknobs; Use your elbow or shoulder to push doors open.
  • Don't cover your mouth with your hand when you sneeze or cough. Aim for your elbow or use a tissue.
  • If someone is sick, they should sleep alone to avoid spreading illness to loved ones.
  • Avoid shaking hands or other personal contact if you are ill or with anyone else who is ill.
  • Do not go to work or school if you have an illness like the flu. You should not return until your fever has been gone for 24 hours and you have stopped taking fever-reducing medication.
  • Have conversations at your work, school and community groups about how the spread of COVID-19 can be limited by finding alternatives to gathering physically together.

For updates on the 2019 novel coronavirus, go to this CDC website.

Novant Health team members are on the front lines in the battle against the COVID-19 pandemic. Novant Health Foundation has established a new fund dedicated to supporting our teams, as well as the overall response to the pandemic. Contributions will support team members and help fund testing and medication to support patient care, as well as medical supplies. To donate, click here.

Find out the latest on COVID-19.

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