North Carolina State Health Plan
Expert care. Fastest access. Lowest cost. Guaranteed.
We believe the people who take care of North Carolina deserve healthcare that takes care of them, too. That means making quality care easier to access, keeping costs in check and giving you more value from your health plan. Our dedicated member hub and concierge service make it easier to find care, with licensed nurses available to answer questions and help guide you to the right care.
With new-patient appointments guaranteed within 10 days, getting the care you need is easier than ever.
Starting January 1, 2027, Novant Health will be a preferred provider in the North Carolina State Health Plan. You’ll have lower out-of-pocket costs when you choose Novant Health, with 18 hospitals, more than 700 locations and virtual care options to help you get the care you need close to home.
Novant Health gives you more ways to get leading-edge care
From board-certified specialists to advanced treatments and surgical techniques, our teams personalize your care to your needs. With expertise across a wide range of specialties, we’re here to help you get the customized treatment plans, faster recovery times and a connected care network to help you live a healthier life.
Virtual care
Primary care
Same-day care
Pediatric care
New-patient access is guaranteed
Novant Health’s dedicated concierge service makes getting expert care, guidance and support fast and easy for NC State Health Plan members. Whether you need to find the right provider, get medical guidance or understand your benefits, the concierge team can help you navigate your options, schedule care and make the most of your plan.
- New-patient appointments within 10 days — guaranteed with a Novant Health provider
- Get care when you need it with 24/7 virtual care, guaranteed same-day or next-day sick visits, and emergency care for urgent needs.
- Free medical guidance from Novant Health Advisor or a licensed nurse with the concierge team for care navigation and scheduling
- Personalized provider recommendations based on your needs and preferences
- Benefits guidance to help you take advantage of your plan’s lowest-cost options, including $0 surgical procedures through Lantern
- Transition support for transferring medical records, setting up MyChart and transferring specialty prescriptions
Don’t see an appointment online?
Call the NC State Health Plan Concierge team, 888-894-9777, for an appointment within 10 days.
The 10-day appointment guarantee is available exclusively to North Carolina State Health Plan members who schedule through the Novant Health State Health Plan Concierge. In rare instances, certain highly specialized services may require additional time.
Same-day specialty care
Same-day appointments are available for orthopedic and women’s health needs, helping you get connected to the right specialist when you need it.
Expertise that supports you at every stage of your health journey
Your primary care physician gets to know you and your health. They help manage your everyday health, keep your care on track and connect you with the right specialists when you need more advanced care.
Maximize your health benefits
Choosing preferred providers through Novant Health can help you get more from your health plan. From lower costs to greater convenience, your 2027 health benefits are designed to make accessing high-quality care simpler and more affordable.
Lower costs
More choices
Connected experience
Quick savings comparison
| Service | Preferred Providers (Novant Health) |
Other |
|---|---|---|
| Primary Care | $15 | Up to $125 |
| Specialist Care | $40 | Up to $200 |
Support for your health, at every stage
For your everyday health
Mary's story
Mary sees her primary care physician once a year, visits a specialist twice and needs an MRI for knee pain. With Novant Health as her preferred provider, she can access the services she needs with the plan’s highest level of coverage. By choosing Novant Health, she could save more than $500 a year. See how costs compare
Potential savings: More than $500 per year
For your whole family
The Johnson family
The Johnson family relies on regular checkups, specialist visits and outpatient services throughout the year. Choosing Novant Health as their preferred provider gives them access to a broad range of services while helping them make the most of their health benefits. By choosing Novant Health, they could save up to $4,500 on their annual deductible alone. See how costs compare
* Images and stories are for illustrative purposes only.
Prepare for your 2027 benefits
Planning for your new Tier 1 benefits is easy. Start by choosing a primary care doctor who can get to know you, help manage your everyday health and connect you with specialists when you need them. Then take these simple steps to be ready for 2027:
Step 1:
Sign up for
plan updates
Step 2:
Find a primary
care doctor
Step 3:
Schedule a
2027 visit
Step 4:
Set up MyChart
after you schedule
We're making healthcare work harder for you
We’re making it easier to find quality care, understand your options and make your healthcare dollars go further. It’s one way we can give more to the people who give so much to North Carolina. Your new benefits begin January 1, 2027.
Find the best options for your health
From routine visits to leading-edge care, explore all of Novant Health hospitals, clinics and specialists available to you.
Search services
Plan for care with confidence
Use the Cost & Care Guide to explore your options, understand potential costs and feel more confident planning for the healthcare you may need.
Explore the guide
Health questions answered 24/7
Ask your Novant Health Advisor, powered by AI and trained on trusted medical information. Get answers to health questions, explanations of symptoms and conditions, and guidance to the right care.
Start a conversation
Lower out-of-pocket costs for surgical care
Access high-quality surgical care with lower out-of-pocket costs through covered episodes of care. Coverage also includes travel benefits.
Learn about episodes of care
More ways to get care now
Connect with Novant Health providers virtually for everyday illnesses, primary care and ongoing support, wherever life takes you.
Explore virtual care
Let us help you find the right care
Whether you need primary care, a specialist or simply aren’t sure where to start, call our NC State Health Plan concierge team at
888-894-9777.
The easiest way to find a great doctor.
Finding the right provider for you and your family is an important step in living your healthiest life. In a few simple steps, the Novant Health Physician Matcher makes it easy to find a doctor who matches the qualities that are most important to you.
MyChart makes getting started easy
Take control of your healthcare with MyChart. Once you schedule your first appointment, you will be able to access your records, schedule visits, see your test results and more. Everything you need to know about your care is right at your fingertips.
Frequently Asked Questions
Stay in the Know
Stay updated about your 2027 benefits
Not ready to take action yet? Sign up to receive the latest 2027 benefits news, updates, and important reminders.
Get updates