A woman smiles while looking at her phone near a window.

Novant Health Advisor, available 24/7

Aubrey supports your care with clear information and guidance whenever you need it.

Ask your Novant Health Advisor

Answers and support, right when you need them

Novant Health Advisor helps you stay on track with your care. You can ask questions and receive helpful support along the way through text and/or email messages. It's easy, secure and available at no additional cost to you.

Novant Health Advisor is not for emergencies.
If you are experiencing a medical emergency call 911 right away.

Support that keeps you informed and connected

24/7 support

Clear communication

Personalized guidance

Connected care

Woman sitting on a couch looking at a smartphone

How Novant Health Advisor can help

With Novant Health Advisor, you can get trusted information, answers and reminders to help you feel more supported and confident in your care. Messages are clearly identified as Novant Health, so you can feel confident they’re coming from us.

A woman smiles while speaking with a doctor in an exam room.

Support from Novant Health Advisor

Surgery preparation and recovery

Preparing for surgery can feel overwhelming. Novant Health Advisor helps before and after surgery by sharing clear instructions, timely reminders and recovery guidance — so you know what to expect at each step.

A man is outside viewing information on his smart phone.

Ortho questions answered 24/7

Get personalized answers from your Novant Health Advisor. Trained on trusted orthopedic medical information, get answers to your orthopedic health questions, understand symptoms, injuries and conditions, and find the right care.

Have questions or need extra support?

Novant Health Advisor and your care team work together throughout your care to answer questions and provide support. Contact your care team anytime in MyChart.

Contact your care team

Frequently asked questions

What is Novant Health Advisor Chat?

Novant Health Advisor Chat is Novant Health’s AI-powered health guidance service. It helps answer health questions, explain symptoms and conditions, and guide you to the right care option based on your needs.

When available through MyChart, Novant Health Advisor can use information from your Novant Health medical record, with your permission, to provide more personalized support.

It's easy, secure and available at no additional cost to you.

How do I access Novant Health Advisor?

What kinds of questions can I ask Novant Health Advisor?

Novant Health Advisor can assist with a broad range of questions, including:

Understanding your medical records and test results
Symptoms and recommended care options
Finding doctors, specialists, or locations
Scheduling appointments
Medication information
General health and wellness topics

How does it handle urgent or emergency symptoms?

Novant Health Advisor continuously looks for signs that might require immediate medical attention.

If potentially serious symptoms are identified, Novant Health Advisor will guide you to the appropriate level of care, including emergency services when necessary.

If you believe you are experiencing a medical emergency, call 911 immediately.

How is patient privacy protected?

Novant Health Advisor operates within Novant Health’s secure, HIPAA-compliant environment.

Your information is protected and used only to support your care experience. Novant Health follows strict privacy, security, safety, and clinical governance standards to help safeguard your information.

What access does it have to my medical record?

Novant Health Advisor does not access information from your medical record unless you provide consent when prompted.

After consent is provided, Novant Health Advisor may access limited information from your Novant Health medical record to personalize guidance and support.

Novant Health Advisor does not have direct access to medical records maintained outside of Novant Health.

Your conversations with Novant Health Advisor are not added to your medical record.

You may choose to share information from a conversation with your care team. If you send information to your provider, it may become part of your medical record if it is used in decisions regarding your care.

Who can I contact if I have questions or concerns?