Billing and Insurance

Review Your Insurance Coverage

We want to assist you in getting the most from your insurance plan. It’s important to know that each health insurance company has different rules for covering your costs and filing claims. Take time to get an understanding of your insurer’s requirements before you schedule an appointment or medical procedure. Knowing what your plan requires of you can save you money and get your claims paid faster.

The best time to ask about fees is before you receive services. This will help you make choices that are right for you and plan for the costs you will incur. Call the number on your insurance card whenever you plan to receive care. You can find out whether your plan covers those services and locations that are approved.

Most medical plans cover a portion of your healthcare costs – sometimes 70 to 80 percent, depending on the services you will receive. Your plan often will cover those costs after you have paid your annual deductible, which is your portion of your plan’s costs, for the year. This means as a patient with a health insurance plan, you are still likely to pay fees when you receive services. Check the terms of your plan to find the amount of your deductible.

Our staff also will call your insurance company in advance of your procedure to get an estimate of how much you will be asked to pay. Please remember this is just an estimate. The final amount due will be determined after your insurance company processes your claim.

Billing & Insurance Help Center

Coverage and Fees

Many insurance companies require that you to contact a representative before a procedure, sometimes even in an emergency. Check your insurance card for special instructions about precertification or preauthorization. If your insurance company requires a preauthorization, we will work with your referring physician to obtain this; however, you should always verify that the authorization, if required, has been obtained. This will help ensure your claim will be paid in a correct and timely manner.

Claims Processing Guidelines

Health insurance plans

We are in network with many health insurance plans nationwide. Refer to the insurance plans listed here to see if your Novant Health provider participates with your health insurance plan. Contact us if you do not see your insurance plan listed.

In most cases, we will bill your primary health insurance company. If we haven’t heard from your insurer after 30 to 45 days, we may ask for your help in contacting a representative. Amounts that are denied, rejected or left unpaid may become your responsibility, depending on your plan type and benefits. Getting preauthorization from your insurer can help you find healthcare providers in your plan's network and locations that offer services covered by your plan. Preauthorization is not a guarantee of coverage. Ask about you plan's limits and eligibility before you seek service.


We will submit your claim and then bill unpaid amounts through supplemental insurance policies, if you have these. Unpaid balances may become your responsibility, depending on your plans and benefits.


Call in advance to verify coverage. We will bill in accordance with your plan’s policies. If we are not listed as a provider with your Medicaid product, you may be responsible for the balance.

Workers’ compensation

If a bill is related to treatment for an injury or accident at work, we will file a claim with your employer’s workers’ compensation insurance carrier. Get authorization before scheduling services, when possible. Claims that are denied may ultimately become your responsibility.

Payment options

For your convenience, we accept most forms of payment, including cash and checks, VISA, MasterCard, American Express and Discover credit cards. Payment plans can sometimes be arranged in accordance with our policy.

Financial assistance

We will work with you to see if you meet requirements for special financial programs.