2 p.m. update: We’ve received confirmation that some team members are beginning to see their pay deposited into their bank accounts. Deposits will continue to be reflected as financial institutions process the funds today.
We apologize again for the disruption and concern this delay has caused. We will provide team members with additional information and resources by the end of the day, including guidance to help address questions or concerns.
11 a.m. update: Novant Health switched to a new payroll distribution vendor in October. Following that transition, we identified a technology issue that impacted the arrival time of deposits into each financial institution’s account. Payroll has been completed, and funds have been transmitted to financial institutions for deposit. ADP, our payroll vendor, has confirmed that payments will reach bank accounts today.
We sincerely apologize for the frustration and concern this delay has caused. We are taking immediate steps to support affected team members, including reimbursing overdraft, late or returned-payment fees resulting from the delay.
We will communicate directly with team members about these resources, including how to request reimbursement, and are working to ensure this does not happen again.
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