Navigating a chronic, rare or difficult medical diagnosis can be overwhelming. And when complex prescription medications are involved, it can complicate matters even more. Considerations like cost, availability, drug interactions, dosage schedule, side effects, correct storage and more can all come into play.
These are often more than what an everyday pharmacy can handle. And out-of-state specialty pharmacies can fall short when it comes to working with your physician.
Enter Novant Health specialty pharmacies: they’re here to simplify complex prescriptions by providing tailored cost-saving benefits, free home delivery and 24/7 personalized support.
“Specialty medications are very complex and can require special storage, handling and administration,” said Amy Wenker, director of Novant Health specialty pharmacy services. “We provide patient counseling for all specialty medications, including medications prescribed for rare and ultra-rare diseases.”

Novant Health specialty pharmacies. Affordable. Fast. Convenient.
Fill or transfer your specialty medications today: Ask your doctor to send your prescription to Novant Health Specialty Pharmacy.
Your doctor can e-prescribe to NCPDP 3460312 or call 855-307-6868.
Novant Health specialty pharmacies differ from standard pharmacies because they not only dispense specialty medications, but also provide services to customize and enhance patient care. Going above and beyond to help patients, Novant Health specialty pharmacies have a 93% patient satisfaction rating.
How can you, or a family member, benefit from using a Novant Health specialty pharmacy? Here are four ways.
1. Round-the-clock access for phone consultations.
We all know the feeling of leaving the doctor’s office, getting a prescription filled at a nearby pharmacy, then thinking, “Now what did my doctor say about this again?”
Novant Health specialty pharmacists work to educate each patient about how their medications work and provide counseling for correct handling and use. They also follow up to ensure your medications are working and to monitor for any possible side effects.
“Your health care team extends to your pharmacist,” Wenker said. “We can help ensure you have the most efficacious medication at the best price.”
Pharmacists, pharmacy technicians and medication management specialists are available Monday through Friday, 8 a.m. to 5 p.m. ET. If you need help after hours, Novant Health clinical pharmacists are on-call 24 hours a day, seven days a week to answer your questions about your specialty medication. Just call the phone number on your prescription label.
“Call us any time and let us walk you through any questions or concerns you might have,” Wenker said.
Evidence shows that when patients receive this level of care and assistance with their medications, their outcomes improve.
2. Get the best price possible.
Specialty medications can be prohibitively expensive, a serious concern for patients who are prescribed specialty medications for conditions like multiple sclerosis, cancer, hyperlipidemia, rheumatoid arthritis, psoriasis, psoriatic arthritis, hepatitis C and HIV.
Novant Health specialty pharmacies have the goal to make each medication affordable. Dedicated medication management specialists work to make sure your insurance coverage and copays are correct, and help with the prior authorization process between your insurance and doctor.
“Our medication management specialists are experts in benefits investigation and out-of-pocket cost reduction,” Wenker said. “They work tirelessly to ensure we are exploring all avenues for patient assistance and attaining the best price for the patient.”
For uninsured patients, Novant Health specialty pharmacies offer financial assistance services to help qualifying patients access foundations, grants and manufacturers’ free drug programs.