Making you feel better is our top priority.

We want your hospital visit to be as easy and comfortable as possible. When you check in to Novant Health Pender Medical Center, rest assured our highly skilled care teams put your health and well-being first.

We treat you like a person, not a patient. Whether you need help getting around the center, have questions about your treatment, need someone to interpret for you, or want a cup of water, our team members are always available to help.

If you have any questions during your visit or stay, call the hospital.

Hospital stay

If you are staying at Novant Health Pender Medical Center overnight (inpatient), the following information will help you know what to expect.  

What to bring

  • Mobile phone and/or tablet
  • ID card
  • Insurance card
  • Sleepwear
  • Toiletries, eyewear, dentures and their containers
  • List of your current medications (leave medications at home)

We recommend that you leave all valuables at home, as we cannot be responsible for lost or stolen items. If you do bring valuables, please ask a team member about safely storing them for you.  

Label your personal belongings with your name.


While you should bring a list of your current medications, please do not bring your medications with you to the hospital. You can only be given medications from home if hospital medical staff prescribe it.

Your room

Your room will include a:

  • TV
  • Private bathroom
  • Nurse call button for when you need help


You will be able to choose your meals each day from a menu given to you. Menus include information on how to order.

Leaving your unit

Please stay on your designated unit or treatment area unless you are accompanied by a team member or healthcare provider. Ask the nurses' station if your doctor has given approval for you to leave the unit and let staff know how to reach you before you leave the unit or treatment area.

End of your stay (discharge)

When your doctor determines you are ready to go home, they will:

  • Give written discharge authorization
  • Review your follow-up care instructions with you (You will get a copy.)

Your follow-up instructions will cover things like appointments, medications and incision care.