Please contact the Enterprise Release of Information Customer Service team for questions, status requests, medical record payments or invoicing questions at:
1-844-763-9163
Live chat with an agent
Submit all requests for protected health information to:
Fax: 704-316-9556
RPG635@novanthealth.org
Novant Health Release of Information
P.O. Box 7688
Charlotte, NC 28241
Payments for medical records can be submitted to:
Novant Health Release of Information
Attn: Payments
P.O. Box 11549
Winston Salem, NC 27116
or by contacting customer service. We accept credit card, check or money order.