Welcome to Novant Health Go

Medical records FAQs

Please contact the Enterprise Release of Information Customer Service team for questions, status requests, medical record payments or invoicing questions at:


Submit all requests for protected health information to:

Fax: 704-316-9556

Novant Health Release of Information

P.O. Box 7688
Charlotte, NC 28241

Payments for medical records can be submitted to:

Novant Health Release of Information
Attn: Payments
P.O. Box 11549
Winston Salem, NC 27116

or by contacting customer service. We accept credit card, check or money order.