Fees & Billing for Medical Records
Patient Fees
Third Party Request Fees
Medical Record Fees for Patients
For all patient and patient directed fees, an invoice is sent directly to the patient. Pre-payment is required prior to releasing medical records. There is no charge if you request that we forward your medical records to another healthcare provider.
| Paper Delivery | ||
|---|---|---|
| Paper - Patient Access | 1+ = $0.57 | NC/SC |
| Digital Delivery |
||
| Video - Patient Access | $6.50 | NC/SC |
| E-mail - Patient Access | $6.50 | NC/SC |
| Third Party Portal - Patient Access | $6.50 | NC/SC |
| MyChart - Patient Access | $0.00 | NC/SC |
| CD - Patient Access | $6.50 | NC/SC |
| Fax - Patient Access | $6.50 | NC/SC |
| Additional Fees | |
|---|---|
| Supplies/Postage < 13pages | $3.63 |
| Supplies/Postage 13-65 pages | $10.69 |
| Supplies/Postage 66-130 pages | $10.90 |
| Supplies/Postage 131-550 pages | $18.37 |
| Supplies/Postage 551-1100 pages | $19.87 |
| Supplies/Postage 1101+ pages | $26.58 |
| Labor < 200 pages | $4.02 |
| Labor > 200 pages | $8.38 |
| Imaging Study - Patient Access | $6.50 |
| Billing Affidavit | $10.00 |
| Billing E-Notary Affidavit | $25.00 |
| Billing Certification | $30.00 |
| Record Affidavit | $10.00 |
| Record E-Notary Affidavit | $25.00 |
| Record Certification | $30.00 |
| Certified Mail | $9.70 |
| FedEx | Additional fee |
| UPS | Additional fee |
Save money by requesting an abstract option
For a more affordable print option, consider requesting an abstract of health information. The abstract provides the most vital details to reduce the page count of a request. An abstract may consist of:
- Patient demographics
- Coding summary report *
- Discharge summary
- Clinic progress notes *
- Consultations
- ER notes
- Final diagnosis
- History and physical
- Orders and results
* This information is not available for Novant Health New Hanover Regional Medical Center and its affiliates.
Medical Record Fees for Third Party Requests
| NC Paper Delivery | |
|---|---|
| 1-25 pages | $0.75/page |
| 26-100 pages | $0.50/page |
| 101+ pages | $0.25/page |
| NC Paper Delivery - Worker's Compensation | |
|---|---|
| 1-40 pages | $0.50/page |
| 41+ pages | $0.20/page |
| SC Paper Delivery | |
|---|---|
| 1-30 pages | $0.85/page |
| 31+ pages | $0.65/page |
| SC Paper Delivery - Worker's Compensation | |
|---|---|
| 1-30 pages | $0.65/page |
| 31+ pages | $0.50/page |
| NC Digital Delivery | |
|---|---|
| 1 - 25 pages | $0.75/page |
| 26 - 100 pages | $0.50/page |
| 101+ pages | $0.25/page |
| Video(s) | $25.00* |
|
Digital delivery options include: |
Email, CD, NH Link, Third Party Portal and Fax |
| SC Digital Delivery | |
|---|---|
| 1 - 30 pages | $0.85/page |
| 31+ pages | $0.65/page |
|
Digital delivery options include: |
Email, CD, NH Link, Third Party Portal and Fax |
| Additional Fees | |
|---|---|
| Billing Affidavit | $10.00/each |
| Billing Certification | $30.00/each |
| Certified Mail | $9.70/flat fee |
| Clerical Fee - SC | $32.98/flat fee |
| FedEx | Additional fee |
| Imaging Study | $32.50/per study |
| Imaging Study - SC | $6.50/per study |
| Labor < 200 pages | $4.02/flat fee |
| Labor > 200 pages | $8.38/flat fee |
| Minimum Fee - NC | $10.00/flat fee |
| No Records Found | $29.00/flat fee |
| Record Affidavit | $10.00/each |
| Record Certification | $30.00/each |
| Search & Handling Fee | $20.00/flat fee |
| Search & Retrieval (Imaging) | $10.00/flat fee |
| Stat Service | $20.00/flat fee |
| Supplies/Postage < 13 pages | $3.63/flat fee |
| Supplies/Postage 13 - 65 pages | $10.69/flat fee |
| Supplies/Postage 66 - 130 pages | $10.90/flat fee |
| Supplies/Postage 131 - 550 pages | $18.37/flat fee |
| Supplies/Postage 551 - 1100 pages | $19.87/flat fee |
| Supplies/Postage 1101 + pages | $26.58/flat fee |
| Expedite Service | $12.00/flat fee |
| UPS | Additional fee |
| EHI Export | $50.00 |
| EHI Export - Patient | $6.50 |
Pre-payment is required prior to the release of records.
* Rates represent flat rates. Additional charges may apply for rush shipping.