Frequently Asked Questions

Here are some frequently asked questions with the answers you need concerning how to request your medical records:


Please contact the Enterprise Release of Information Customer Service team for questions, status requests, medical record payments or invoicing questions at:


Submit all requests for protected health information to:

Fax: 704-316-9556

Novant Health Release of Information

P.O. Box 7688
Charlotte, NC 28241

Payments for medical records can be submitted to:

Novant Health Release of Information
Attn: Payments
P.O. Box 935996
Atlanta, GA 31193-5996

or by contacting customer service. We accept credit card, check or money order.