Medical Records

Medical records may consist of the following:

  • Demographics
  • Admission and discharge information*
  • Reason for visit
  • Visit diagnosis
  • Final diagnosis*
  • Problem list
  • Allergies
  • Immunizations**
  • Emergency department arrival information*
  • Emergency department disposition*
  • Emergency department notes*
  • Anesthesia encounters and notes*
  • Inpatient notes*
  • Care plan and care plan notes*
  • Patient education
  • Scanned documentation
  • Discharge instructions*
  • Oncology treatment plans
  • Oncology cancer staging summary
  • Nurses' notes
  • Vitals
  • History & physical notes
  • Medications
  • Orders and results (labs, radiology results, etc.)
  • Progress notes
  • History and physical notes

*Notated components are found only in the hospital record and will not be part of a clinic’s record.

*History and physicals and discharge summaries may not be available if a patient’s stay was 24 hours or less.

** Immunization records may not always be available in digital format, please contact your state immunization office for full immunization records.

In accordance with the federal court decision vacating the third-party directive with the individual right of access in Ciox Health, LLC v. Azar, et al., No. 18-cv-0040 (D.D.C. January 23, 2020), HITECH authorizations will no longer be accepted in lieu of a HIPAA compliant authorization.

New Hanover Updates

Effective 5/4/2024, the Novant Health Enterprise Release of Information team will begin processing requests for medical records for New Hanover Regional Medical Center and its affiliates. For all requests submitted/received prior to 5/4/2024, please continue to contact New Hanover Customer Service at (910) 667-7090

SC Facility Update

Please note Novant Health Enterprise Release of Information is currently not processing requests for Coastal Carolina Hospital, East Cooper Medical Center, Hilton Head Hospital, or their affiliated physician clinics for the foreseeable future. All requests for PHI for the newly acquired Tenet Healthcare facilities, should continue to be submitted directly to those locations. 

All requests for medical records and/or billing for these facilities should be forwarded to:

East Cooper Medical Center

Attn: Medical Records Department


2000 Hospital Drive
Mt Pleasant, SC 29464


Fax: (843) 416-6805


Customer Service: (843) 881-0100


Coastal Carolina Hospital

Attn: Medical Records Department


1000 Medical Center Drive
Hardeeville, SC 29927


Fax: (843) 784-8006


Customer Service: (843) 784-8214


Hilton Head Hospital

Attn: Medical Records Department


25 Hospital Center Blvd.
Hilton Head Island, SC 29926


Fax: (843) 689-8238


Customer Service: (843) 681-6122