Your visit can make a difference.

When you visit someone in the hospital, you can make a big impact on their recovery. Our promise to deliver exceptional care extends from our patients to the family and friends who visit them. Our goal is to offer you an easy, comfortable visitor experience.

Some specialty units may have visiting hours different from the hospital’s standard visiting hours. Check with your care team to confirm when you can visit.

Visitor policies

The safety of our patients, their guests, and our team members is our priority. Bring your government-issued ID with you to the hospital, as it may be required to get a visitor badge.

Novant Health visitor policies can change — please call the hospital with any questions before your visit.

Locate or contact a patient

To locate or contact a patient, call the hospital.

Patients in critical care areas do not have a phone in their room; you may be connected to the waiting room to speak with family/friends who are present.

We cannot report on patient conditions over the phone. You may be transferred to a nurse for help.

Overnight stay

One overnight guest is allowed in some areas of the hospital. Our team will make every effort to provide a recliner for this overnight guest.

Getting around our facility

Novant Health Pender Medical Center

Pender Medical Center

Find directions to Novant Health Pender Medical Center.

Convenient, free parking is available in front of Pender Medical Center.

If needed, we offer curbside pick-up and drop-off to help you out of your vehicle and guide you to your destination.

Patient Condition Reports

Any personal information about a patient’s diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To further protect their confidentiality and privacy, information regarding patient condition will not be provided by telephone unless special arrangements are made with the patient's nurse. Patient condition reports are only granted under specific circumstances and with appropriate permissions provided by the patient, next of kin, legal guardians or designated legal representatives.