Online hospital gift shops

Shop our online gift shops

Novant Health and Novant Health New Hanover Regional Medical Center partner with HospitalGiftShop.com to provide a large assortment of gifts, ranging from flowers and balloons to gift baskets.

Please select your location below:

Got questions? We have answers!

You can access the main gift shop page at www.novanthealth.org/giftshop. From here you can select the hospital location you wish to shop from and deliver to. Novant Health partners with HospitalGiftShop.com to provide a large assortment of gifts available for same day, patient room delivery as well as home deliveries.

In the event the patient has been discharged before their gift arrived to their room, we will be glad to forward your order to patient's home for free of charge.

Please note: If we have difficulties delivering to the home address, we will contact you immediately for a solution.

At this time, orders cannot be placed for future/scheduled deliveries.

Yes, a home address must be provided by the customer. Due to security and the Health Insurance Portability and Accountability Act (HIPAA), we cannot access any patient information other than their room number.

At your request, we will forward the delivery to the patient's family or the location where the ceremony will be held for no extra charge. If you do not wish to forward the delivery a full refund may be issued.

Monday - Friday guaranteed same day delivery must be before 1 p.m. in the receiving hospital's time zone. Orders placed after 1 p.m. may still be delivered same day, but it is not guaranteed for delivery until next day.

Same day floral, balloon and plant orders for Saturday delivery is available on most orders placed by 12:00 p.m. in the receiving hospital's time zone.

Floral, balloon and plant orders placed after 1 p.m. on Saturday and all orders placed on Sunday will not be guaranteed for same day delivery. If Sunday delivery is unavailable, orders will be delivered on Monday (delivery delays may occur during major floral holidays.)

A delivery confirmation email will be sent to the email that was indicated on the order.

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please review the substitution policy for more information.

The detailed Refunds and Replacements Policy can be found HERE. If for any reason you are not satisfied with the quality or accuracy of your order, please feel free to contact HospitalGiftShop.com or reach by phone at 1-877-887-3200.

A HospitalGiftShop.com representative is available by phone or email Monday - Friday, 8 a.m. to 5 p.m. PST. The phone number is 1-877-887-3200. We can also be reached via email at [email protected]

Novant Health and Novant Health New Hanover Regional Medical Center has partnered with Hospitalgiftshop.com to provide you with support for your orders. A HospitalGiftShop.com representative is available by phone or email Monday - Friday, 8 a.m. to 5 p.m. PST. The phone number is 1-877-887-3200 or can also be reached via email at [email protected]

HospitalGiftShop.com provides delivery service to hospital locations, healthcare facilities, homes and offices in the U.S. and Canada. You may look up the addresses of hospitals or other healthcare related locations in our easy to use directory or you may cut and paste the address from your preferred online search. A Hopsital Gift Shop representative will deliver to the location selected. Depending on the facility's delivery and privacy protocol your order could be delivered straight to the room or may first be delivered to a designated receiving area in the hospital before being brought to the bedside.

The items are similar to what you would find in the gift shop located in the hospital but with even more options to choose from! The in-hospital gift shops are limited due to space capacity.

Items marked as "Home delivery only" are not available for delivery at a hospital. A home address is required as these items must be shipped through the mail and can take 2 to 5 business days to be delivered.

A room number is not needed but it is helpful to verify that we have identified the correct patient. Before each delivery to the patient's room, we verify the patient's room number with the hospital.

If the patient is in a unit that prohibits delivery, we will continue to check with the hospital until the patient is moved to a unit that can accept deliveries. If the patient is discharged directly from that unit, we will re-route your gift at no charge to the desired address.