Helping you navigate your visit
At Novant Health Matthews Medical
Center, we believe that visitors play a vital role in our patients'
recovery. Your presence creates a warm and comfortable environment
that encourages healing. We are happy you are able to visit, and we
are here to help you any way we can.
For
additional information or visitor resources, please call
Visiting hours
Visitation at Matthews
Medical Center is allowed 24 hours a day throughout the hospital. If
you wish to stay overnight with a patient, we provide a daybed or
chair in every room. We also provide family lounges that are equipped
with full kitchens for family members visiting a loved one in our
critical care unit.
You can locate a patient or visitor by
calling our information desk at 704-384-6500.
Condition reports
Any personal
information about a patient's diagnosis and treatment must come from
the doctor. This medical information is only available to the patient
or designated members of the immediate family. To further protect our
patient's confidentiality and privacy, information regarding a
patient's condition will not be provided by telephone unless special
arrangements are made with the patient's nurse.
Visitor
dining
The Matthews Medical Center's Cafe offers hot entrees, grilled
sandwiches, deli items, soups, salads and desserts. It is located on
the first floor of the hospital. Hours of operation are Monday
through Friday from 7 a.m. to 8 p.m. and Saturday and Sunday from 7
a.m. to 2:30 p.m.
Gift shop
A gift shop
is located on the first floor of the hospital. It is operated by the
Novant Health volunteer council and offers flowers, balloons,
greeting cards, candy, gifts, baby items and toiletries. Hours of
operation are Monday through Friday from 9 a.m. to 5 p.m. and on
Saturday from 10 a.m. from 2 p.m. The gift shop is closed on Sundays.
ATM
location
For your
convenience, an ATM is located on the first floor of the hospital,
next to the gift shop.
Business
center
The Matthews Medical Center guest services department provides a
business center to help you accomplish important tasks when you are
away from your home or office. Some of the services our business
center provides include:
-
Use of
a computer with Internet access
-
Use of
a printer
-
Use of
a copier
-
Use of
a fax machine
The business
center is located on the first floor, behind the cafeteria.
For
additional information or visitor resources, please call
704-384-6500.