Family & Visitors

Your visit can make a difference.

When you visit someone in the hospital, you can make a big impact on their recovery. Our promise to deliver exceptional care extends from our patients to the family and friends who visit them. Our goal is to offer you an easy, comfortable visitor experience.  

Some specialty units may have visiting hours different from the hospital’s standard visiting hours. Check with your care team to confirm when you can visit. 

Novant Health Hemby Children’s Hospital visitor policies can change. Please always check this site and call the hospital with any questions before your visit. 

Locate or contact a patient

To locate or contact a patient, call the hospital.

We cannot report on patient conditions over the phone. You may be transferred to a nurse for help. 

Getting Around Our Facility

Novant Health Presbyterian Emergency Room Entrance

Hemby Children’s Hospital

Find directions to Hemby Children’s Hospital, a map of our campus and where to park.

Patient Condition Reports

Any personal information about a patient’s diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To further protect their confidentiality and privacy, information regarding patient condition will not be provided by telephone unless special arrangements are made with the patient's nurse. Patient condition reports are only granted under specific circumstances and with appropriate permissions provided by the patient, next of kin, legal guardians or designated legal representatives.