MyChart

Preventive care

Stay up-to-date on recommended preventive care at every age and stage with MyChart’s preventive care feature.

The tool tracks recommended vaccines and procedures based on your age and health and will even send reminders if you’re overdue for any preventive care measures.

Make sure you’re up-to-date by navigating to “Preventive Care” under the “Health” tab of your MyChart account.

Goals

If your provider has set wellness goals for you — losing weight, managing high blood pressure or other conditions, etc. — you can use MyChart’s Goals feature to track your progress. The Goals feature charts completed goals over time to show you exactly how you’re doing on your journey to wellness.

Access the Goals tool by logging into your MyChart account and navigating to your “Plan of Care” under the “Health” tab. If you don’t have any goals set, talk to your provider about leveraging this powerful tool for your health.

Manage current health issues

Keep your care team informed about current health concerns by updating your “Current Health Issues” list in MyChart ahead of any appointments or contact with your providers.

To access your health issues listing, log into your MyChart account and navigate to “Current Health Issues” under the “Health” tab.

Be allergy aware

When it comes to allergies, you don’t want to take chances. With MyChart, you can review and update your allergens listing in a few quick clicks, so you — and your care team — are always aware of potential allergens to avoid.

To review or update your allergies listing, log into your MyChart account. Navigate to the “Allergies” option under the “Health” tab to access your list and make any necessary changes.

Know your medical history

Taking the time to become familiar with your medical history is an investment in your healthy future. Understanding how your past — and your family’s past — influences your future empowers you to take a more proactive approach to your health today.

Your care team will keep your medical history updated based on test results, procedures and interviews with you, but MyChart also gives you space to take personal notes that may help you form a complete picture of your health story.

To review your medical history, log into your MyChart account and navigate to “Medical History” under the “Health” tab

Secure online billing

Get a complete summary of all your Novant Health medical bills for virtual, clinic and hospital visits, all in one place with MyChart’s secure online billing.

To review charges and make payments wherever you are, log into your MyChart account and select “Account summary” from the “Billing” tab dropdown in the main menu. You can also access financial assistance and insurance information from the “Billing” tab.

eCheck-in

MyChart can make your life easier with eCheck-in. Sign important documents and verify your medication list, allergies list and insurance information with eCheck-in on MyChart. You can also make copayments for upcoming visits.

To access eCheck-in from the MyChart website, click the Visits tab and then select Appointments and Visits. Once on the Appointments and Visits page, click eCheck-in.

From the MyChart app homepage, click the Scheduled In-Person or Video Visit Appointments icon. Then click eCheck-in for the appointment you wish to check in for.

Manage your prescriptions

Take the guesswork out of taking your medications with MyChart. Track your treatment details from anywhere, and request prescription refills with the tap of a button.

Go to Health > Medications to see all of your current medications in one place. You can see details for each medication, including the prescribed dosage, instructions and the physician who prescribed the medication.

You can view additional information about a medication, such as precautions to consider when taking the medication and potential side effects, by clicking the Learn More link. To request a refill from the medication list, click Request Refills.

Test results

With MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your physician. To view test results, go to Health > Test Results. Select a test to see more information about it, such as the standard range for the result and any additional comments your provider may have entered about the result.

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within one to 12 days.

Your provider is able to determine what types of test results can be accessed through MyChart. Tests of a sensitive nature are not released to MyChart.

Contact your care team

Send a message, get online care and treatment plans, talk face-to face over video or arrange to follow up with a doctor in person, depending on the level of care you need.

You can read any messages sent to you by your doctor or other clinic staff by going to your Inbox (Messaging > Message Center). If you're looking for a specific message, enter key words in the search field on the Inbox page. If you have a nonurgent medical question, you can send a secure message to your doctor.

Get help for a minor illness from home by talking with your doctor or another Novant Health provider during a video visit.

Describe your symptoms and medical history in an e-visit using on our comprehensive electronic questionnaire. A Novant Health provider will receive it and use it to evaluate your condition.

Hello, patient

Use your device's location settings to notify the front desk as you are arriving for your appointment. Also get notifications when you have new information waiting in MyChart.

You can also sign or check in for your appointment with Hello, patient. Once you're checked in, take a seat and relax. No need to visit the front desk right away.

To get started with Hello, patient, turn on the auto-arrival feature when you log on to MyChart. Look for an alert when you sign in.

The auto-arrival setting can be accessed at any time by clicking the ellipsis in the upper right-hand corner of the MyChart mobile app, selecting Account Settings, and making sure the Appointment Arrival option is turned on.

E-Signature

Fill out and sign documents in MyChart. You'll save time on the day of your appointment by completing your forms ahead of time.

Use e-signature on many common medical forms, including HIPAA Patient Consent Form, Care Everywhere Authorization, Power of Attorney.

You have access to e-signature from a mobile device or desktop computer when you use e-check in for appointments.

Friends and Family Access

At some point we all may need help getting the medical services we need. Giving trusted family members and caregivers access to your health records makes it easier for others to step in when they are needed most.

Your MyChart gives you a way to invite caregivers to see your health records. This can include upcoming medical appointments, test results or recommendations for treatment.

To share your records, go to the MyChart website and choose Health > Share My Record > Friends and Family access.

On My Way

Find the closest urgent care clinics, walk-in clinics and emergency departments, along with wait times at each location.

MyChart helps you schedule an appointment for the next available time slot or add yourself to the list of expected patients with just a few clicks.

Log on to MyChart to use On My Way. You'll find it on the sidebar link on the scheduling page. Choose urgent visit as the reason for your visit. You also can check in for faster service when you arrive.