Welcome to Novant Health GO

Medical record fees for patients

 NC paper delivery

NC paper delivery


Paper - Patient Access NC

1+

$0.39

NC

 Additional fees

Additional fees


Supplies/Postage

Flat fee

$3.22

NC/SC/VA

Labor < 200 pages

Flat fee

$3.65

NC/SC/VA

Labor > 200 pages

Flat fee

$7.60

NC/SC/VA

Imaging Study - Patient Access

Per Study

$6.50

NC/SC/VA

Billing Affidavit

Each

$5.00

NC/SC/VA

Billing Certification

Each

$25.00

NC/SC/VA

Record Affidavit

Each

$5.00

NC/SC/VA

Record Certification

Each

$25.00

NC/SC/VA

Certified Mail

Flat fee

$3.55

NC/SC/VA

FedEx

Flat fee

Additional fee

NC/SC/VA

UPS

Flat fee

Additional fee

NC/SC/VA

 SC paper delivery

SC paper delivery


Paper - SC Patient Access

1+

$0.39

NC

 VA paper delivery

VA paper delivery


Paper - VA Patient Access

1+

$0.39

VA

 digital delivery

Digital delivery


 

Video - Patient Access

1+

$6.50

NC/SC/VA

E-mail - Patient Access

1+

$6.50

NC/SC/VA

Third Party Portal - Patient Access

1+

$6.50

NC/SC/VA

MyChart - Patient Access

1+

$0.00

NC/SC/VA

CD - Patient Access

1+

$6.50

NC/SC/VA

Fax - Patient Access

1+

$6.50

NC/SC/VA

For all patient and patient directed fees, an invoice is sent directly to the patient. Pre-payment is requested prior to releasing medical records. There is no charge if you request that we forward your medical records to another healthcare provider.

* Rates represent flat rates. Additional charges may apply for rush shipping.

**Option only available for patient directed requests. Applies when the patient requests that Novant Health forward their health information to a third party.

***Option only available for records created in a video format such as procedures utilizing a scope/camera.


Save money by requesting an abstract option

For a more affordable print option, consider requesting an abstract of health information. The abstract provides the most vital details to reduce the page count of a request. An abstract may consist of:

  • Patient demographics
  • Coding summary report
  • Discharge summary
  • Clinic progress notes
  • Consultations
  • ER notes
  • Final diagnosis
  • History and physical
  • Orders and Results