Welcome to Novant Health Go

Background checks

Help keep your parent safe

Every caregiver needs extra help. If family or friends aren’t available to provide the additional support you need, hiring a professional may be an option to consider.

Whether you want to have a home health aide or non-medical helper come to your house a few hours a day, or are looking at short-term or long-term nursing home facilities, finding someone you trust to care for your parent is essential. By conducting a background check and talking with references, you can help ensure you’re hiring a trustworthy, responsible caregiver.

Care outside the home

Licensed nursing homes and care facilities are inspected by the state and rated in a number of areas, including cleanliness and safety-related incidents. You can check the history of a potential residential facility by contacting your state department of health and human services.

Care inside the home

When hiring a caregiver to work in your home, you have two options: working with a reputable home-care agency or hiring an individual directly.

A caregiver hired through an agency may cost more, but those costs usually include services such as confirming licenses / certifications and background checks (ask to be sure). Choosing to work through an agency means you have more time to focus on your role as a family caregiver, rather than serving as a caregiver and employer.

If you do choose to hire an individual directly, here are a few tips to help you select a qualified person:

  • Get key information, including full name, birth date, address, phone number and Social Security number.
  • Request a complete resume, including a list of licenses and certifications. Then, contact the licensing / certifying bodies to confirm everything is correct and current.
  • Ask for three references, two of which should be from former employers, and talk to each one.
  • Use an online search site to verify the information you’ve received and check criminal history. These sites do have fees, which can range from $10 to $100 per search.