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Contact center

How can we help?

Thank you for taking the time to contact us with your questions, compliments, complaints and/or concerns about Novant Health. Your feedback is very important in helping us understand what works well, what needs improvement, and how we can better serve you and your family.

Billing & MyChart
Get help with:
  • Making a payment
  • Billing issues & questions
  • Setting up autopay
  • Reset MyChart password
  • Using MyChart features
For fastest response during business hours:

Monday-Friday 8 a.m. to 5 p.m.

Call us (844) 266-8268


Or email us any time:
Email us anytime
Appointment scheduling
Get help with:
  • Scheduling an appointment
  • Finding a location
  • Finding a routine or specialized care
  • Finding a primary care provider

For fastest response during business hours:

Monday-Friday 7 a.m. to 7 p.m.

Call to schedule (888) 976-4982

Or schedule with MyChart any time:
Schedule with MyChart
Need immediate care? Find an Urgent Care near you

Helpful phone numbers


NH Presbyterian Medical Center - 704-384-9360
NH Matthews Medical Center - 704-384-5916
NH Huntersville Medical Center - 704-316-4077
NH Mint Hill Medical Center - 980-302-1070
NH Charlotte Orthopedic Hospital - 704-316-1422
NH Brunswick Medical Center - 910-721-1458
NH Rowan Medical Center - 704-210-5038

NH Forsyth Medical Center - 336-718-2005
NH Clemmons Medical Center - 336-893-2506
NH Kernersville Medical Center - 336-564-4687
NH Thomasville Medical Center - 336-476-2489
NH Medical Park Hospital - 336-893-2506

NHUVA Prince William Medical Center - 703-369-8002
NHUVA Haymarket Medical Center -571-284-1512

NH Medical Group -1-888-648-7999 Option 4

Novant Health - 888-976-5611 (For appointments, services, insurance and billing, medical records, classes or events)
Novant Health applicant information line - 336-718-5750
Media contacts -1-844-536-3288
North Carolina and South Carolina financial navigator - 336-277-7299
Virginia financial navigator - 703-369-8020

Can't find what you need?


Please fill out the form below.
Virginia resident? Contact Novant Health UVA Health System

Brunswick Medical Center - 910-721-1000
Charlotte Orthopedic Hospital - 704-316-2000
Clemmons Medical Center - 336-893-1000
Forsyth Medical Center - 336-718-5000
Hemby Children's Hospital - 704-384-4021
Huntersville Medical Center - 704-316-4000
Kernersville Medical Center - 336-564-4000
Matthews Medical Center - 704-384-6500
Medical Park Hospital - 336-718-0785
Mint Hill Medical Center - 980-302-1000
Presbyterian Medical Center- 704-384-4000
Rehabilitation Hospital, an affiliate of Encompass Health - 336-754-3500
Rowan Medical Center- 704-210-5000
Thomasville Medical Center -336-472-2000

Charlotte office - 704-384-4832 Toll free - 1-800-473-6605
Winston-Salem office - 336-277-1900 Toll free - 1-800-890-5420
Novant Health Brunswick Medical Center - 1-800-890-5420
Novant Health Thomasville Medical Center-1-800-890-5420
Novant Health Rowan Medical Center- 1-800-890-5420
Novant Health UVA Health System Prince William Medical Center- 703-369-8320
Fidelity Investments- 1-800-603-4015

Brunswick Medical Center - 910-721-1493
Clemmons Medical Center - 336-893-1338
Forsyth Medical Center - 336-718-5738
Hunterville Medical Center - 704-316-6717
Kernersville Medical Center - 336-564-4000
Matthews Medical Center - 704-384-6398
Rowan Medical Center - 704-210-5157
Novant Health community outreach - 704-384-4048
Community Care Cruiser - 704-384-3031
The Solomon House - 704-875-7727

Specialty Pharmacy- 855-307-6868
Other payment options - 855-246-3658

NICU - 704-384-4944
Newborn nursery - 704-384-0851
Additional Information - 704-384-4021
Pediatrics - 1-888-976-5479

Helpful links