Contact Center

How can we help?

Thank you for taking the time to contact us with your questions, compliments, complaints and/or concerns about Novant Health. Your feedback is very important in helping us understand what works well, what needs improvement, and how we can better serve you and your family.

Billing & MyChart

Get help with:

  • Making a payment
  • Add or update insurance
  • Billing issues and questions
  • Setting up autopay
  • Reset MyChart password
  • Using MyChart features

Contact info

Call Us: (844) 266-8268

Call Us: (New Hanover Physician Billing): (888) 588-9680.

Business Hours: Mon. to Fri., 8 a.m. to 6 p.m.

Billing & MyChart chat Medical Records & Attorney chat

Email Anytime:

Pay Bills Online

MyChart - FAQs

MyChart (NHRMC) - FAQs

Appointment Scheduling

Get help with:

  • Scheduling an appointment
  • Finding a location
  • Finding a routine or specialized care
  • Finding a primary care provider

24/7 scheduling

Contact us anytime to make an appointment online or by phone.

Call to schedule: (888) 976-4982

Schedule with MyChart

Need immediate care?
Find an Urgent Care Near You

Helpful phone numbers