Hemby Children's Hospital

Visiting Hemby

Calling ahead before your visit

You can locate a patient or a visitor by calling 704-384-4000. This number is available 24-hours a day, 7-days a week. Due to patient confidentiality, operators do not report on the conditions of patients. They may, however, transfer calls to a nurses' station and you can find out if a patient is up for visitors.

Visiting hours

While visitors are always encouraged and welcomed at almost all hours of the day, each pediatric area of the hospital has different visiting hours and restrictions to ensure our patients are provided with a restful atmosphere during the nighttime hours.

Sending a patient mail or flowers

To send a card, flowers or a package to a Hemby patient, please add the patient's name to the address below. Our mailroom will find the room number and ensure delivery. Latex balloons are not allowed due to possible allergic reactions, but you can send mylar balloons. Our patients with compromised immune systems may have additional restrictions, please ask the patient’s parent or guardian for ideas.

(Patient Name) 
Novant Health Hemby Children's Hospital
200 Hawthorne Lane 
Charlotte, NC 28204

Dining, gift shop & ATM

All Spice Cafe: Located on the 1st floor of Novant Health Presbyterian Medical Center(NHPMC) near the Hemby Children’s Hospital elevators, All Spice Café provides a variety of hot entrees, sandwiches, deli selections, fresh soups, salads and desserts. Hours are 6 - 10 AM.; 11 AM - 2:30 PM; and 4:30 PM - 3 AM. Our café accepts cash, check and credit /debit cards. You can take your food upstairs to your child’s room or sit in the spacious dining area.

Outtakes Coffee Kiosk: Located on the 1sr floor of NHPMC near the courtyard elevators, the Outtakes Coffee Kiosk has fresh coffee and espresso drinks, packaged sandwiches, snacks and cold beverages. Outtakes is open weekdays 6:30 AM - 8 PM and weekends 6:30 AM - 2 PM.

Presbyterian Medical Center Gift Shop: Located on the 1st floor near the main hospital entrance, at the gift shop you'll find flowers, balloons, greeting cards, candy, toiletries and other items. If you would like to place a delivery order to a Hemby patient, please call 704-384-4075.

Gift shop hours are:

  • M-F, 8 AM - 7 PM
  • Friday, 7 AM - 7 PM
  • Saturday, 10 AM - 5 PM
  • Sunday, 1 - 5 PM

ATMs: For your convenience, automated teller machines (ATMs) are located on the 1st floor of NHPMC.

Visitor accommodations

We know that friends and family often travel long distances to visit loved ones in our care. Our guest services can help visitors find suitable accommodations during their stay.

For your convenience, we have partnered with several Charlotte hotels to provide discounted rates. Please call guest services at the number below for an updated list of participating hotels, and accommodations such as transportation and restaurants.

pharmacy icon

Order outpatient meds here

We also offer free wireless throughout the hospital. You should not have to enter a password, but you will need to accept the terms and conditions the first time you open your Web browser. 

WiFi iconFree WiFi at Hemby, for help with access call: