Calling ahead before your visit
You can locate a patient or a visitor by calling 704-384-4000. This number is available 24-hours a day, 7-days a week. Due to patient confidentiality, operators do not report on the conditions of patients. They may, however, transfer calls to a nurses' station and you can find out if a patient is up for visitors.
While visitors are always encouraged and welcomed at almost all hours of the day, each pediatric area of the hospital has different visiting hours and restrictions to ensure our patients are provided with a restful atmosphere during the nighttime hours.
Sending a patient mail or flowers
To send a card, flowers or a package to a Hemby patient, please add the patient's name to the address below. Our mailroom will find the room number and ensure delivery. Latex balloons are not allowed due to possible allergic reactions, but you can send mylar balloons. Our patients with compromised immune systems may have additional restrictions, please ask the patient’s parent or guardian for ideas.
Novant Health Hemby Children's Hospital
200 Hawthorne Lane
Charlotte, NC 28204
Dining, gift shop & ATM
All Spice Cafe: Located on the 1st floor of Novant Health Presbyterian Medical Center(NHPMC) near the Hemby Children’s Hospital elevators, All Spice Café provides a variety of hot entrees, sandwiches, deli selections, fresh soups, salads and desserts. Hours are 6 - 10 AM.; 11 AM - 2:30 PM; and 4:30 PM - 3 AM. Our café accepts cash, check and credit /debit cards. You can take your food upstairs to your child’s room or sit in the spacious dining area.
Outtakes Coffee Kiosk: Located on the 1sr floor of NHPMC near the courtyard elevators, the Outtakes Coffee Kiosk has fresh coffee and espresso drinks, packaged sandwiches, snacks and cold beverages. Outtakes is open weekdays 6:30 AM - 8 PM and weekends 6:30 AM - 2 PM.
Presbyterian Medical Center Gift Shop: Located on the 1st floor near the main hospital entrance, at the gift shop you'll find flowers, balloons, greeting cards, candy, toiletries and other items. If you would like to place a delivery order to a Hemby patient, please call 704-384-4075.
Gift shop hours are:
- M-F, 8 AM - 7 PM
- Friday, 7 AM - 7 PM
- Saturday, 10 AM - 5 PM
- Sunday, 1 - 5 PM
ATMs: For your convenience, automated teller machines (ATMs) are located on the 1st floor of NHPMC.