Helping you during your visit
Whether you are visiting a loved one or receiving care, Novant Health Forsyth Medical Center wants to make sure that your experience with us is a good one. We've provided the following information to help you prepare for your visit.
For additional information or visitor resources, please call
Any personal information about a patient's diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To further protect our patients' confidentiality and privacy, information regarding a patient's condition will not be provided by telephone unless special arrangements are made with the patient's nurse.
You may call the patient directly by dialing 336-718-plus the patient's four-digit room number. If you do not know the room number, call patient information at 336-718-2000 and ask for the patient by full name. Patients in our critical care areas do not have a phone in their room. Operators can transfer you to the waiting room where you can speak with family or friends that are present. Due to patient confidentiality, operators do not report on the conditions of patients. They may, however, transfer calls to a nurse's station.
Banking and postal services
A Wells Fargo automated teller machine (ATM), a U.S. Postal Stamp machine, and a mailbox are located in the main lobby of Forsyth Medical Center.
A security escort is available 24 hours a day to accompany visitors to their vehicles within our visitor parking lot.
There are designated waiting areas on many of our floors. If you are in surgery, family and friends will be directed to a convenient waiting area. This will be the area where your surgeon will look for family members to give updates during or following your surgery.
SECU Family House
Forsyth Medical Center proudly refers patients and families to the SECU Family House, which provides affordable lodging in a caring environment for referred adult patients and/or their caregivers who travel to Winston-Salem, NC, for medical treatment.
Located at 1970 Baldwin Lane in Winston-Salem, SECU Family House provides:
- Forty-five guest rooms, each with two queen beds and a private bathroom
- Common (shared) living, dining and kitchen areas
- Chapel for meditation
- Laundry facilities
- Outdoor patio areas
- Support from staff, volunteers and other families
More than 2,000 families a year will stay at the house as well as outpatients who come for daytime respite in between treatments such as radiation and chemotherapy. A $40 nightly fee for overnight guests is requested.
For additional information or visitor resources, please call 336-718-5000.