The comfort and support of home
Welcome to Novant Health Charlotte Orthopedic Hospital. We’re happy that you’re able to visit your loved one during his or her stay with us. Visitors play an important role in helping create a warm and healing environment for our patients. Your presence is a vital part of the recovery process because you provide the comfort and support of home.
For more information about our patients and visitors services, call
Below you will find information to help ensure that visiting your loved one is as convenient and stress-free as possible.
Calling Charlotte Orthopedic Hospital
You can locate a patient or a visitor by calling 704-316-3128. 704-316-3128 is available Mon-Friday from 5am-7pm and Saturday and Sunday from 7am-7pm. Due to patient confidentiality, operators do not report on the conditions of patients; but they may transfer calls to a nurse's station.
An information desk is located inside the main entrance lobby. If you need a patient’s room number or a map to find a particular area within the hospital, our courteous staff can assist you.
Charlotte Orthopedic Hospital has open visiting hours. The lobby is staffed on weekdays 5 AM - 7 PM and on weekends 7 AM - 7 PM. After hours, a member of our public safety staff will be happy to grant you access via the intercom located the main entrance (Randolph Road).
Our Totally Hip Café
Monday through Friday
Breakfast: 6:30 - 10 AM
Lunch: 11 AM - 2 PM (grill open from 2 - 3 PM; hot line closes at 2PM)
Sending a patient mail and flowers
When sending a patient mail or flowers, please add the patient’s name to the corresponding hospital address. Our staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home.
Address to send mail and flowers:
Novant Health Charlotte Orthopedic Hospital
1901 Randolph Road
Charlotte, NC 28207
WI-Fi is available throughout the hospital for use with portable devices and smartphones. Contact a guest services representative if you need help using the Wi-Fi service.
For more information about our patients and visitors services, call 704-316-2000.