Here to help with your billing and insurance needs
We understand that payment and billing
for healthcare services can be confusing and complicated. That's why
we are here to assist you. At Novant Health Brunswick Medical Center,
our staff is dedicated to helping you stay informed and knowledgeable
about our billing and insurance policies. Together, we can ensure that
your experience is as stress-free as possible.
For more information about our billing and insurance services, call our billing center toll-free, Monday through Friday between 7 a.m. to 6 p.m. at
Paying your bill
Managing your bills after receiving
care can be overwhelming. It isn't uncommon to have several different
providers participate in your care. Afterward, you may receive invoices
from each of those providers.
We understand the added stress this can
place on you and are here to help. We offer patient financial
services to help you understand your bill and make the payment
For more information about paying your
bill, call our billing center toll-free Monday through Friday between 7 a.m.
and 6 p.m. at 1-844-266-8268. You can also
make payments online.
Health insurance plans
In most cases, we will bill your
primary health insurance company directly. We may ask for your help
in contacting them if we haven't heard from them after 30 – 45 days.
Amounts that are denied, rejected or unpaid may become your
responsibility, depending on your plan type and benefits. Learn
more about our
accepted insurance plans.
Medicare and Medicaid
you have Medicare, we will bill it first and then bill unpaid amounts
to any supplemental insurance policies you may have. All unpaid
balances may become your responsibility, depending on your plan type
you have a Medicaid insurance product, we will bill in accordance
with your plan's policy. If we are not listed as a provider with your
Medicaid product, you may be responsible for the balance.
the bill is related to treatment for an on-the-job injury or
accident, we will file a claim with your employer's Workers'
Compensation insurance carrier after authorization. Claims that are
denied may ultimately become your responsibility, but we'll work with
you to sort out payment options.
Self-pay options and financial
assistance for the uninsured
For your convenience, we accept most
forms of payment including cash, checks, Visa, MasterCard, American
Express and Discover credit cards. Any patient is eligible for an
individual payment plan based on the amount due and the patient's
financial status, with terms extending up to five years. If you are
uninsured with an income over 300 percent of the federal poverty
level, you are eligible for a self-pay discount. Any patient with a
balance over 20 percent of their gross annual income is eligible for
a catastrophic settlement.
Financial navigator services
navigator service provides help estimating your insurance-coverage
and out-of-pocket expenses acquired while receiving care at our
hospital. One of our financial navigators will ask you about your
insurance and medical procedure, then provide you with an estimate of
the procedure's cost as well as payment options.
Accessing the service is quick and
easy. To contact one of our financial navigators, call
336-277-7299 or toll-free 1-888-277-3901, Monday through Friday from 8 a.m. to 6
p.m. Voicemail is available for after-hours or weekend calls.
For more information, contact our
financial counselors at 910-721-1404.
For more information about our billing
and insurance services, call our billing center toll-free, Monday through
Friday between 7 a.m. to 6 p.m. at