Billing and insurance made easy
At Novant Health Thomasville Medical
Center, we understand that billing and insurance policies can often
be confusing and overwhelming. That’s why we have made the billing
and insurance process as simple as possible and provide additional
services to assist you.
For more information about our billing
and insurance services, please call our billing center toll-free at:
Paying your bill
Managing your bills after receiving
care can be overwhelming. It’s common to have several different
providers participate in your care. Afterwards, you may receive
separate invoices from each of those providers.
We understand the added stress this can
cause and are here to help. We offer patient financial services to
help you understand your bill and make the payment process easier.
For more information about paying your
bill, call our billing center, Monday through Friday between 7 a.m.
and 6 p.m., toll-free at 1-888-844-0080. For your convenience, we accept most
forms of payment including cash, checks, Visa, MasterCard, American
Express and Discover credit cards. You can also make payments online.
Health insurance plans
In most cases, we will bill your
primary health insurance company directly. If we haven't heard from
your insurer after 30 to 45 days, we may ask for your help in contacting
them. Amounts that are denied, rejected or unpaid may become your
responsibility, depending on your plan type and benefits. Learn
more about our accepted insurance plans.
insurance card checklist
your name and policy number, your insurance card contains important
information. We have compiled a checklist of questions to review
before arriving that will help simplify the admission process. Click here
to find out what you should know about your health insurance before
If you have Medicare, we will bill it
first and then bill unpaid amounts to any supplemental insurance
polices you may have. All unpaid balances may become your
responsibility depending on your plan type and benefits.
Self-pay options and financial
assistance for the uninsured
Any patient is
eligible for an individual payment plan based on the amount due and
the patient's financial status, with terms extending up to five
years. As a not-for-profit organization, Novant
Health is committed to providing outstanding healthcare to all
members of our community, regardless of their ability to pay.
We provide free
care to uninsured patients with incomes of up to 300 percent of the
federal poverty level, with 100 percent write-off. Any patient
with a balance over 20 percent of their gross annual income is
eligible for a catastrophic settlement.
Financial navigator services
Our financial navigator service
provides help estimating your insurance coverage and out-of-pocket
expenses acquired while receiving care at our hospital. One of our
financial navigators will ask you about your insurance coverage, the medical
procedure performed, and then provide you with an estimate of the procedure's cost and payment options.
service is quick and easy. To contact one of our financial
navigators, simply call 336-277-7299, Monday through Friday from 8
a.m. to 6 p.m., to calculate your hospital medical costs. Voicemail is
available for after-hours or weekend calls.
record contains information on your health history and the care and
treatment you received during your stay with us.
The medical record is the property of the
hospital and it must be completed by all physicians involved in your
care before it can be copied and released to the patient. Therefore,
you may not receive a copy of your medical record upon discharge from
Patient-related information may be released to
a physician or medical facility for follow-up and continued care of
the patient when needed.
record is a confidential document, so your written authorization is
required before a copy can be released. If you're 18 or older, you
can get an authorization form from the medical records office or
call 336-476-2475. A fee may be required to provide a copy of your