New Hanover Emergency Medical Services

If you experience a medical emergency within New Hanover County, our emergency medical services (EMS) will be sent to provide pre-hospital care in the field and, if needed, transport you to the most appropriate emergency department.

Serving Our Community's Needs

New Hanover EMS has long been recognized for its high quality care and excellence in service. Our ambulances are stationed at a number of locations throughout New Hanover County.

New Hanover EMS offers many services to residents and visitors of New Hanover County. Our EMS professionals have a common purpose - serving our patients and community.

High Quality Care & Service

New Hanover EMS has long been recognized for its high quality care and excellence in service. Our ambulances are stationed at a number of locations throughout New Hanover County.

American Heart Association 2022 Mission Lifeline Gold Plus EMS Award Badge

Community Care is Our Mission

New Hanover EMS and AirLink/VitaLink Critical Care Transport have been recognized for providing high quality heart attack care to patients with rapid transport to additional treatment.

EMS Commission on Accreditation on Ambulance Services accreditation

Remarkable Care at All TImes

Accreditation from the Commission on Accreditation of Ambulance Services places New Hanover EMS in the top one percent of EMS systems in the country - recognized for national standards of excellence.

911 Emergency Pre-Hospital Care

New Hanover Emergency Medical Services is available to help in emergencies by dialing 911. Most people know to call 911 if they are sick or injured, but not many people really know how it works.