Novant Health New Hanover Emergency Medical Services

Emergency care when and where you need it.

If you experience a medical emergency within New Hanover County, our emergency medical services (EMS) will be sent to provide pre-hospital care in the field and, if needed, transport you to the most appropriate emergency department.

Contact Us

If you have questions or comments about Novant Health New Hanover Emergency Medical Services call:

Serving Our Community's Needs

New Hanover EMS has long been recognized for its high-quality care and excellence in service. Our ambulances are stationed at a number of locations throughout New Hanover County.

Novant Health New Hanover EMS offers many services to residents and visitors of New Hanover County. Our EMS professionals have a common purpose - serving our patients and community.

Nationally Recognized for Safety & Care

Over the years, Novant Health AirLink & VitaLink critical care transport and EMS services have earned recognition for our safety, operational, and patient care efforts, including annual recognition from Mission: Lifeline EMS since 2014. Recent recognition includes:

  • Gold Plus Recognition from Mission: Lifeline EMS, 2017-2023  
  • Achievement of the Commission on Accreditation of Medical Transport Systems, accreditation (CAMTS)  
  • Commission on Accreditation of Ambulance Services (CAAS), accreditation 

911 Emergency Pre-Hospital Care

New Hanover Emergency Medical Services is available to help in emergencies by dialing 911. Most people know to call 911 if they are sick or injured, but not many people really know how it works.