Helping you with your billing and insurance needs
We know that payment and billing for
healthcare services can seem complicated and confusing. At Novant
Health Rowan Medical Center, our staff is dedicated to helping you
stay knowledgeable and informed about your billing and insurance. We
work together with you to make your experience as stress-free as
To contact one of our financial navigators, please call
Paying your bill
Managing your bills after receiving
healthcare can seem overwhelming. It isn't uncommon to have several
different doctors participate in your care, and you could receive
invoices from each of those doctors. We understand the added stress
this can cause, and our patient financial services are here to help.
For more information about paying your
bill, call our billing center Monday through Friday between 7 a.m.
and 6 p.m. toll-free at 1-888-844-0080. You can also pay your bill online. .
In most cases, we will bill your
primary health insurance company directly. We may ask for your help
contacting them if we haven't heard from them after 30 to 45 days.
Amounts that are denied, rejected or unpaid may become your
responsibility depending on your plan type and benefits. Learn
more about accepted insurance plans.
Self-pay options and financial
assistance for the uninsured
For your convenience, we accept most
forms of payment including cash, checks, Visa, MasterCard, American
Express and Discover credit cards. Any patient is eligible for an
individual payment plan based on the amount due and the patient's
financial status, with terms extending up to five years. If you are
uninsured with an income over 300 percent of the federal poverty
level, you are eligible for a self-pay discount. Any patient with a
balance over 20 percent of their gross annual income is eligible for
a catastrophic settlement.
Financial navigator services
Our financial navigator service
provides help estimating your insurance coverage and out-of-pocket
expenses acquired while receiving care at our hospital. One of our
financial navigators will ask you about your insurance and medical
procedure, then provide you with an estimate of the procedure's cost as well as payment options.
Accessing the service is quick and
easy. To contact one of our financial navigators, please call
336-277-7299 or toll-free 1-888-277-3901, Monday through Friday from 8 a.m. to 6
p.m. Voicemail is available for after-hours or weekend calls.