Billing and insurance

Helping you with your billing and insurance needs

We know that payment and billing for healthcare services can seem complicated and confusing. At Novant Health Rowan Medical Center, our staff is dedicated to helping you stay knowledgeable and informed about your billing and insurance. We work together with you to make your experience as stress-free as possible.

Paying your bill

Managing your bills after receiving healthcare can seem overwhelming. It isn't uncommon to have several different doctors participate in your care, and you could receive invoices from each of those doctors. We understand the added stress this can cause, and our patient financial services are here to help.

For more information about paying your bill, call our billing center Monday through Friday between 7 a.m. and 6 p.m. toll-free at 1-844-266-8268. You can also pay your bill online. .

In most cases, we will bill your primary health insurance company directly. We may ask for your help contacting them if we haven't heard from them after 30 to 45 days. Amounts that are denied, rejected or unpaid may become your responsibility depending on your plan type and benefits. Learn more about accepted insurance plans.

Self-pay options and financial assistance for the uninsured

For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards. Any patient is eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years. If you are uninsured with an income over 300 percent of the federal poverty level, you are eligible for a self-pay discount. Any patient with a balance over 20 percent of their gross annual income is eligible for a catastrophic settlement.

Financial navigator services

Our financial navigator service provides help estimating your insurance coverage and out-of-pocket expenses acquired while receiving care at our hospital. One of our financial navigators will ask you about your insurance and medical procedure, then provide you with an estimate of the procedure's cost as well as payment options.

Accessing the service is quick and easy. To contact one of our financial navigators, please call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday from 8 a.m. to 6 p.m. Voicemail is available for after-hours or weekend calls.  

Novant Health standard charges

In compliance with Fiscal Year 2019 Medicare Hospital Inpatient Prospective Payment System (IPPS) and Long-Term Acute Care Hospital (LTCH) Prospective Payment System Final Rule (CMS-1694-F). The prices listed are Novant Health hospital charges only and do not include any physician fees or other non-hospital facility charges. Charges do not reflect out-of-pocket healthcare costs determined by individual health plan design, deductibles, co-insurance, and out of pocket maximum amounts.