Billing and insurance made easy
At Novant Health
Presbyterian Medical Center, we understand that billing and insurance
policies can often be confusing and overwhelming. We are committed to
helping you stay informed and up-to-date about our billing and
For more information about our billing
and insurance services, call our billing center toll-free:
assistance for the uninsured
a not-for-profit organization, Novant Health is committed to
providing outstanding healthcare to all members of our community,
regardless of their ability to pay. We provide free care to uninsured
patients with incomes of up to 300 percent of the federal poverty
level, with 100 percent write-off.
Paying your bill
Managing your bills after receiving
care can be overwhelming. It is not uncommon to have several
different people participate in your care. Afterwards, you may
receive separate invoices from each of those doctors.
We understand the added stress this can
place on you and are here to help. We offer patient financial
services to help you understand your bill and make the payment
For more information about paying your
bill, call our billing center Monday through Friday between 7 a.m.
and 6 p.m. toll-free 1-888-844-0080. You can also make payments online.
Health insurance plans
In most cases, we will bill your
primary health insurance company directly. If we haven't heard from
your insurer after 30 to 45 days, we may ask for your help in contacting
them. Amounts that are denied, rejected or unpaid may become your
responsibility, depending on your plan type and benefits. Learn
more about our accepted insurance plans.
Health insurance card checklist
your name and policy number, your insurance card contains important
information. We have compiled a checklist of questions to review
before arriving that will help simplify the admission process. Find
out what you should know about your health insurance before you
arrive. Read more.
In you have Medicare, we will bill it
first and then bill unpaid amounts to any supplemental insurance
polices you may have. All unpaid balances may become your
responsibility depending on your plan type and benefits.
Self-pay options and financial assistance for the uninsured
For your convenience, we accept most
forms of payment including cash, checks, Visa, MasterCard, American
Express and Discover credit cards. Any patient is eligible for an
individual payment plan based on the amount due and the patient's
financial status, with terms extending up to five years. If you are
uninsured with an income over 300-percent of the federal poverty
level, you are eligible for a self-pay discount. Any patient with a
balance over 20-percent of their gross annual income is eligible for
a catastrophic settlement.
Financial navigator services
Our financial navigator service
provides help estimating your insurance-coverage and out-of-pocket
expenses acquired while receiving care at our hospital. One of our
financial navigators will ask you about your insurance and medical
procedure, then provide you with an estimate of the procedure's cost,
as well as payment options.
Accessing the service is quick and
easy. To contact one of our financial navigators, please call
336-277-7299 or toll-free 1-888-277-3901 Monday through Friday from 8 a.m. to 6
p.m. Voicemail is available for after-hours or weekend calls.
record contains information on your health history, and the care and
treatment you received during your stay with us
The medical record is the property of the
hospital and it must be completed by all physicians involved in your
care before it can be copied and released to the patient. Therefore,
you may not receive a copy of your medical record upon discharge from
Patient-related information may be released to
a physician or medical facility for follow-up and continued care of
the patient when needed.
record is a confidential document, so your written authorization is
required before a copy can be released. If you're age 18 or older, you
can get an authorization form from the medical records office or
call 704-384-4150. A fee may be required to provide your records.