Billing and insurance

Billing and insurance made easy

At Novant Health Presbyterian Medical Center, we understand that billing and insurance policies can often be confusing and overwhelming. We are committed to helping you stay informed and up-to-date about our billing and insurance polices.

Financial assistance for the uninsured

As a not-for-profit organization, Novant Health is committed to providing outstanding healthcare to all members of our community, regardless of their ability to pay. We provide free care to uninsured patients with incomes of up to 300 percent of the federal poverty level, with 100 percent write-off.

Paying your bill

Managing your bills after receiving care can be overwhelming. It is not uncommon to have several different people participate in your care. Afterwards, you may receive separate invoices from each of those doctors.

We understand the added stress this can place on you and are here to help. We offer patient financial services to help you understand your bill and make the payment process easier.

For more information about paying your bill, call our billing center Monday through Friday between 7 a.m. and 6 p.m. toll-free 1-888-844-0080. You can also make payments online.

Health insurance plans

In most cases, we will bill your primary health insurance company directly. If we haven't heard from your insurer after 30 to 45 days, we may ask for your help in contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits. Learn more about our accepted insurance plans.

Health insurance card checklist

Beyond your name and policy number, your insurance card contains important information. We have compiled a checklist of questions to review before arriving that will help simplify the admission process. Find out what you should know about your health insurance before you arrive. Read more.

Medicare

In you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance polices you may have. All unpaid balances may become your responsibility depending on your plan type and benefits.

Self-pay options and financial assistance for the uninsured

For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards. Any patient is eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years. If you are uninsured with an income over 300-percent of the federal poverty level, you are eligible for a self-pay discount. Any patient with a balance over 20-percent of their gross annual income is eligible for a catastrophic settlement.

Financial navigator services

Our financial navigator service provides help estimating your insurance-coverage and out-of-pocket expenses acquired while receiving care at our hospital. One of our financial navigators will ask you about your insurance and medical procedure, then provide you with an estimate of the procedure's cost, as well as payment options.

Accessing the service is quick and easy. To contact one of our financial navigators, please call 336-277-7299 or toll-free 1-888-277-3901 Monday through Friday from 8 a.m. to 6 p.m. Voicemail is available for after-hours or weekend calls.

Medical records

Your medical record contains information on your health history, and the care and treatment you received during your stay with us

The medical record is the property of the hospital and it must be completed by all physicians involved in your care before it can be copied and released to the patient. Therefore, you may not receive a copy of your medical record upon discharge from the hospital.

Patient-related information may be released to a physician or medical facility for follow-up and continued care of the patient when needed.

Your medical record is a confidential document, so your written authorization is required before a copy can be released. If you're age 18 or older, you can get an authorization form from the medical records office or call 704-384-4150. A fee may be required to provide your records.