Every staff member I have interacted with has been fantastic - helpful, friendly and professional. I am new to this practice and am very pleased with my experience. I've already recommended this practice to friends who are moving to this area.

I was tested immediately in a way that was safe for others. Received medication promptly. Am on the mend.

Thanks again for your help and support

I waited about 45 minutes to see the provider.

Being new to NC from MN I was trying to start new healthcare. I waited over 2 months for an appt and it was wonderful with PA Erika Thompson. Ms Thompson listened & referred me to physicians that I need care from. I already have future appointments scheduled. Thank you to the staff with Novant Health!

Very grateful for immediate appointment and the option to do it virtually. Providers at Autumn Hall are amazing! Thank you

My first visit to the practice and everyone was very warm and friendly. I felt more "seen" than at other places. Very professional and thorough, but also personal and not rushed. Very good first impression.

Coming from NY and only being in NC from 9/14/23, I had serious concerns about health care. I am so impressed with the interactions I had with the Novant network. My experience with Novant was exceedingly professional and competent.

Easy. In and out.

They were very professional

New Dr's assistant for me. Erika Thompson was very professional and knowledgeable

Every experience I've had with Novant Health has exceeded my expectations. Thank you!

She listened, asked questions and prescribed a medication.

Ms. Thompson (PA) was incredible. She's one of the only providers I've ever seen that actually listened to me and my concerns instead of judging me. Please make her aware of this so she can continue to provide exceptional patient care.

Hope they have the right heath ins

Very professional experience. Thank you for helping me.

Very pleased with my visit and feedback.

Erika Thompson, PA was extremely knowledgeable and thorough. I was very satisfied with my experience with her.

From start to finish I was treated fantastic I can't think of a better place for medical care to be apart of. Thanks guys

DA Erika Thompson impressed me very much. She knew exactly what to do and what test to order immediately w/o delay . After months of test ( always negative ) finally my problem was found within 24 hrs after seeing Ms Thompson and I believe this has saved my life, at least for now!???

Erika Thompson was excellent!

Great care and professionalism.

Thank you for the excellent care

Thank you

Was able to get in for a drive through swap test right away

Since my Dr was unavailable, I was extremely glad I was able to get in to see the PA Erika Thompson within a few hours of my calling. She was great. I don't have a PC, so can't zoom, nor would I want to. She was professional, complete, & gave me the right meds & I'm improving already.

Perfect

Very pleased as a new patient

Very happy with my treatment

The staff was very helpful, courteous, and knowledgeable. A wonderful experience.

No problems, provided answers and prescribed meds I needed

I would like to have had DME provided for my foot but was provided a 2inch ace wrap and later was diagnosed with an avulsion fracture

The staff from check in to check out were great

PA Erika Thompson is thorough and patient. This is the third time she has successfully diagnosed what my medical issue is and has treated me accordingly or referred me to a specialist and followed up with me afterwards. She is the best. Her assistants are always professional and caring. The front desk staff is amazingly patient and dedicated considering how toiling the waiting area can get. In conclusion, I am a patient of one of the best medical facilities, Novant Ogden where the medical and support teams truly care and listen. Many kudos!

Great customer service

Excellent health care and thoroughly professional staff!

Greatly appreciate the flexibility of the office. I experienced an unexpected allergic reaction and reached out to my PCP. The office was able to fit me in within a few hours. Both the male MA (missed his name although he did share) and PA Erika were very patient and personable. Could not be more appreciative of the medical group as a whole. I drive from Brunswick county to the Ogden office for the personalized visits I have received for the last 5 years.

Everyone was very pleasant. I was very impressed with the speed and efficiency of this office.

Very pleasant with good customer service

I am pleased with the excellent service rendered in all departments that I have received care from. Thank you kindly!!!!

I am very impressed by the top notch service from everyone provided during several different visits including the summary results of my tests; I feel better about knowing the overall state of my health and what I should be doing to stay well physically and mentally; Erika Thompson is the best!

I thank the team.

I can rely on this group to take care of us and keep me from getting anxious. They are the best group of caregivers I have ever had the privilege of having for our family.

Glad I chose Novant for my new primary care provider.

All very good. My initial appointment was cancelled as Dr. was out but scheduling staff was excellent in getting me an appointment the same day as my initial appointment (with a PA, which was fine).

Very professional and friendly and accommodating staff

Thank you

Very helpful to do virtually

Everyone was very professional and kind to me and assisted me in every way possible

I had all tests xray and lab with fast results on line and by phonecall; excellent service; follow up appointments

I did not talk to my regular doctor the first time in there was a follow up phone call after I talk to my regular doctor about how I was doing but there was no communication between the two and I had two zoom calls. The first was with one doctor not my primary and the second zoom call was with my primary doctor. It seemed they did not communicate with each other what had transpired with me

It was a great first appointment. Everyone was great.

I love the virtual visit option. It allows me to have my health concerns addressed without missing work. Great team at Ogden.

Good to go.thank you

PA Thomas and the nurses were amazing. I left feeling great relief that my back was going to resolve because of the time and information she gave me. We're new to Wilmington and we could not have chosen a better practice! Thanks so much for the TLC!

Thank you!

Thank you

Have already gave a endorsement to a neighbor ?

Response time to set up an apt with the PA took way too long. Need more help.

Very quick and easy!

Ty

The only negative about my visit was the length of time it takes to receive my lab results. It's been over 24 hours since I submitted my lab work, and still no results.

First time patient at Novant Health. Everyone was super helpful in directing me to the right area. I was treated with great customer service.

My appointment was for a referral only. Not a true physical.

PA Thompson helped me get what I needed for the moment. I am concerned, however, this condition goes on and on and I'm just being passed from provider to provider with no resolution. That wasn't a concern at first, but over the course of 4 months, this has become painful to the extent normal daily activities are affected, especially sleep.

About as pleasant of an experience as I've had for a doctors appointment.

Ms. Thompson was great

I was impressed with Erica and would definitely agree to see her again if Dr. Lee was unavailable. She was very thorough.

They fit me in so that I could have something checked out. Thanks for that.

The Provider us AWESOME

Professional!!

Virtual experience I wished we had skipped & just went on to the office visit. I was extremely sick & so thankful I only had to wait another hour to be seen. The care I received in office was exceptional & I am very grateful to the staff who took care of me. Erika was amazing & I appreciate her so much!!!

I was impressed with the speed and accuracy of getting my appointment ( same day) and treatment as well as STAT bloodwork and follow up.

All staff were great

Excellent service. Very professional, on time, immediate X-Ray following PA visit. Very good follow up

This is a wonderful place and they care about the patients!!

As always short wait time I felt well cared for Happy to have this team on my side

A great listener and totally cared about my welfare. Very empathetic

Very caring and professional.

It was great nothing eles to add.

I thought Erika was extremely personable, and she listened when I brought up bio identical hormone treatment, which she said she wasn't familiar with and took the book I gave her to read about it. I really appreciate that she didn't dismiss my interest in the treatment. Stephanie called later to let me know a lab order had been ordered, and I also appreciate her letting me know. The office staff and Erika were helpful, and made the visit very welcoming.

I did not have to wait very long and everyone was helpful

Didn't have to wait and was taken in on time. Erika Thompson PA was very nice and asked questions and listened plus gave good advice.

I felt very relaxed and at home with my visit. Everyone was attentive to my needs and friendly.

Everyone was very professional and wonderful, during my appointment.

Thanks for squeezing me in as I was sick

I met with a PA who was filling in while there is no available doctor. She was excellent.

I got in early with no waiting. Everyone was pleasant and accommodating.

I was very thankful I got in so quickly the day before a holiday.

Was disappointed that my PC doctor- who I'd come to trust, and who was a great listener and diagnostician as well as health coach, was now gone from the practice. The practitioner I met with was pleasant but not the same caliber- it was a more impersonal visit as it takes time to establish a relationship. I'll return but not with the same confidence and trust. I hope I'll get to at least lay eyes on a new PC in another 6 months- and I hope constant turnover is not the pattern.

This P.A. provider was filling in until new Dr on board. Thought she was attentive to my concerns and took the time to listen. Also came up with a plan of action to follow until seen by the new doctor.

Novant New Hanover Ogden Group is a professional and very competent group. I feel I am in good hands and am very comfortable with placing my primary care needs in their hands. It is worth the hour drive to know you have this confidence.

Excellent service. Listened to my questions and answered them.

Great staff.

This is the first time I felt heard by someone at this practice. My previous doctor here never listened to me. Erika did. She actually listened to me instead of focusing on my weight. Hopefully this plan will help me feel better so I can start to focus on my weight

This visit was my first experience and every person in every department was kind and knowledgeable. And a special appreciation for Joanna at the front desk for Erica Thompson she helped me troubleshoot a My Chart app issue. Along with that she called me after the appointment to schedule my lab work because I scooted right by without realizing I needed to stop back in (she was helping another patient). The front desk greeters were also very friendly. I left there feeling like part of the family even though it was my first visit.

This medical practice has always been A+.

Erika Thompson was great. Wish she was a full time provider in Leland

Very knowledgeable and helpful

Glad I chose this provider

Did not follow through with treatment plan.

Really appreciated them taking the time for the visit

Courtesy and professionalism at every level.

I was here for urgent care which, in addition to the office visit, required an X-ray and blood work. The entire process went smoothly.

Very excited that blue cross referred me to your office! I felt very pleased with my first visit.

I was very pleased with all aspects of my visit.

Erika was great

EVERYONE WAS GREAT , FRIENDLY ,THEY SHOWED THAT THEY CARED.

Everything was great but they input my weight incorrectly in the system

Found it difficult to get to Express Care services

The virtual visit was especially helpful while i was so sick. It saved me from having to go to the ER and saved me from having to go into the DR office. And i was able to get started on meds right away. Excellent way to manage an illness.

Very good.

Was very blessed to have had so many wonderful, caring people taking care of me.

The only issue I have is the time lag for an apt. With primary Ph.

I was treated very well by the physicians assistant, and she did answer all my questions. Thank you.

This was my first sick visit to my medical providers and the experience was excellent once I was able to contact them with a phone call. The care and treatment was exactly what I needed.