For my first appointment some time ago, I was offered to see a doctor or a PA. To see a doctor, I would have had to wait much longer and the PA was much sooner. I chose the PA. Best decision I have ever made. Ms. Walters listened as no doctor ever has. Ms. Walters took the time to explain everything as no doctor ever has. In this last appointment, I approached her about how to properly address her. Madison sounded too familiar and lacked the respect she deserved. Ms. Walters sounded too sterile and too business like. I told her I had no problem with Dr. Walters since she has provided me with better medical attention than so many other doctors. She said no, which I understood.

This was my second time seeing Madison Walters. She has a warm and reassuring bedside manner. She is thorough in gathering necessary information and is also extremely knowledgeable, competent, and professional. I know of no way her quality of care can be improved upon. I feel fortunate that I am able to schedule an appointment with Madison when I need to see a provider for a cardiovascular issue. The nurse who took my weight and blood pressure was kind and personable. The folks at the front desk who checked me in (a lovely young lady with dark brown glasses) and a gentleman who checked me out were both cordial and helpful. The gentleman took time to schedule my three tests close together on the same day so I wouldn’t need to make extra trips to Charlotte from Gastonia. Thank you all for your kindness and extraordinary quality of care.

Very professional and efficient

Great experience. Will definitely be using Novant facilities and care providers more. Had never used them before.

As usual I was treated with remarkable care!

Professional

Madison is a PA for Dr. Ntim and did a good job looking over my chart history and recommending ways for heart health.

Excellent service!

Dr Madison was very professional and answered all my questions. She was very pleasant and knowledgeable.

It was a pleasure discussing with Madison concerns and needed refills for meds. Madison was professional, friendly, knowledgeable, and she addressed all questions I posed. And she gratefully reminded me that I was due for an ultrasound which she advised me to make that appointment before leaving.

You are all doing a great job

Good info learned and provided, as well as an understanding of how best to treat going forward,

Everything went as good as could be

I feel well cared for at Novant cardiac facility.

Your staff was most helpful

Received exceptional customer service.

Only went over test results that were already in portal. No change in plan of care. Questions seemed inconvenient to provider and answers were generic. Nothing covered that could have not been confirmed by phone. Visit was unnecessary. Waste of time and $65.

Very clean, staff friendly, right on time with appointment time.

No viable options left for treatment of my current heart.

Excellent all around professional medical care provided on the visit yesterday.

This is daughter-in-law commenting. Kudos to Madison Walters, PA for her louder than normal volume, slower and simpler communication to our sweet, highly functional, independent living almost 94 years old Mom. Her communication was perfect for her mild hearing loss and slower auditory processing. We are so very appreciative of good cardiology care provided by Novant Heart and Vascular.

Madison was great and made me feel confident about her ability to help me. I felt well informed about what to do and know if I have additional questions, I can reach out to her.

Doctor and nurse listen to everything I had to say.

My primary cardiologist was out and I saw p.a. was very pleased with my visit with her,she showed an interest in my health care