Billing and insurance

Helping you with all your billing and insurance needs

We understand that payment and billing for healthcare services can be confusing. That's why we are here to help you. The staff at Novant Health Matthews Medical Center is dedicated to keeping you informed and knowledgeable about your billing and insurance. Together, we can make your experience as easy as possible, enabling you to focus on your recovery and staying healthy.

Paying your bill

Managing your bill after receiving care can be overwhelming. It's common to have several providers participating in your care. Afterward, you may receive separate invoices from each of those providers.

We understand the added stress this can cause and are here to help. We offer our patients financial services to help them understand their bill and make the payment process easier.

For more information about paying your bill, call our billing center Monday through Friday between 7 a.m. and 6 p.m. at toll-free 1-844-266-8268. You can also make your payments online.

Health insurance plans

In most cases, we will bill your primary health insurance company directly. If we haven't heard from your insurer after 30 to 45 days, we may ask for your help contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits.

Learn more about our accepted insurance plans »

Medicare

In you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility depending on your plan type and benefits.

Workers' Compensation

If the bill is related to treatment for an on-the-job injury or accident, we will file a claim with your employer's Workers' Compensation insurance carrier after authorization. Claims that are denied may ultimately become your responsibility, but we'll work with you to sort out payment options.

Self-pay options and financial assistance for the uninsured

For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards. All patients are eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years.

If you are uninsured with an income over 300 percent of the federal poverty level, you are eligible for a self-pay discount. Any patient with a balance over 20 percent of their gross annual income is eligible for a catastrophic settlement.

Novant Health standard charges

In compliance with Fiscal Year 2019 Medicare Hospital Inpatient Prospective Payment System (IPPS) and Long-Term Acute Care Hospital (LTCH) Prospective Payment System Final Rule (CMS-1694-F). The prices listed are Novant Health hospital charges only and do not include any physician fees or other non-hospital facility charges. Charges do not reflect out-of-pocket healthcare costs determined by individual health plan design, deductibles, co-insurance, and out of pocket maximum amounts.