Helping you with all your billing and insurance needs
We understand that payment and billing
for healthcare services can be confusing. That's why we are here to
help you. The staff at Novant Health Matthews Medical Center is
dedicated to keeping you informed and knowledgeable about your
billing and insurance. Together, we can make your experience as easy
as possible, enabling you to focus on your recovery and staying
For more information about our billing and insurance services, call our billing center toll-free, Monday through Friday between 7 a.m. to 6 p.m. at
Paying your bill
bill after receiving care can be overwhelming. It's common to have
several providers participating in your care. Afterward, you may
receive separate invoices from each of those providers.
We understand the added stress this can
cause and are here to help. We offer our patients financial services to
help them understand their bill and make the payment process easier.
For more information about paying your
bill, call our billing center Monday through Friday between 7 a.m.
and 6 p.m. at toll-free 1-844-266-8268. You can also
make your payments online.
Health insurance plans
In most cases, we will bill your
primary health insurance company directly. If we haven't heard from
your insurer after 30 to 45 days, we may ask for your help contacting
them. Amounts that are denied, rejected or unpaid may become your
responsibility, depending on your plan type and benefits.
Learn more about our accepted insurance plans »
In you have Medicare, we will bill it
first and then bill unpaid amounts to any supplemental insurance
policies you may have. All unpaid balances may become your
responsibility depending on your plan type and benefits.
If the bill is related to treatment for
an on-the-job injury or accident, we will file a claim with your
employer's Workers' Compensation insurance carrier after
authorization. Claims that are denied may ultimately become your
responsibility, but we'll work with you to sort out payment options.
Self-pay options and financial
assistance for the uninsured
For your convenience, we accept most
forms of payment including cash, checks, Visa, MasterCard, American
Express and Discover credit cards. All patients are eligible for an
individual payment plan based on the amount due and the patient's
financial status, with terms extending up to five years.
If you are uninsured with an income
over 300 percent of the federal poverty level, you are eligible for a
self-pay discount. Any patient with a balance over 20 percent of
their gross annual income is eligible for a catastrophic settlement.