Patients

Making you feel better is our top priority.

We want your hospital visit to be as easy and comfortable as possible. When you check in to Novant Health Pender Medical Center, rest assured our highly skilled care teams put your health and well-being first.

We treat you like a person, not a patient. Whether you need help getting around the center, have questions about your treatment, need someone to interpret for you, or want a cup of water, our team members are always available to help.

If you have any questions during your visit or stay, call the hospital.

Get Ready for Your Hospital Visit

Preregister

Before your scheduled service, you need to check in. You can check in when you arrive or save time and preregister now.

Know your rights

From safety to privacy and HIPAA, we want to make sure you understand your rights.

Understand Your Costs

Novant Health aims to take the guesswork out of figuring out healthcare costs so you can focus on your care.

Care decision making

It’s important to plan healthcare decisions in advance, such as what you want for comfort and treatment.

Patient Resources

Financial Navigators

Novant Health offers free financial navigators to help you understand your costs, insurance and more before your care.

Interpreter services

Access free sign language and oral interpreters, teletypewriters (TTYs) and more.

Spiritual Care

Find multi-faith support to help make your health journey more comfortable.

Healing arts

Healing arts is the use of a variety of mind and body approaches that complement medical care and promote healing.

Hospital stay

If you are staying at Novant Health Pender Medical Center overnight (inpatient), the following information will help you know what to expect.

What to bring

Mobile phone and/or tablet
ID card
Insurance card
Sleepwear
Toiletries, eyewear, dentures and their containers
List of your current medications (leave medications at home)

We recommend that you leave all valuables at home, as we cannot be responsible for lost or stolen items. If you do bring valuables, please ask a team member about safely storing them for you.

Label your personal belongings with your name.

Medications

While you should bring a list of your current medications, please do not bring your medications with you to the hospital. You can only be given medications from home if hospital medical staff prescribe it.

Your room

Your room will include a:

TV
Private bathroom
Nurse call button for when you need help

Meals

You will be able to choose your meals each day from a menu given to you. Menus include information on how to order.

Leaving your unit

Please stay on your designated unit or treatment area unless you are accompanied by a team member or healthcare provider. Ask the nurses' station if your doctor has given approval for you to leave the unit and let staff know how to reach you before you leave the unit or treatment area.

End of your stay (discharge)

When your doctor determines you are ready to go home, they will:

Give written discharge authorization
Review your follow-up care instructions with you (You will get a copy.)

Your follow-up instructions will cover things like appointments, medications and incision care.

Team member recognition platform

Want to thank a provider or one of our team members for a wonderful experience? Want to make sure that remarkable team member gets the recognition they deserve? With the Novant Health team member recognition platform, you can quickly and easily share your gratitude and tell our team just why you appreciate them. The recognition you submit will be seen and celebrated by the team member's team and leadership.