Quick and easy access to billing and insurance information
At Novant Health Kernersville Medical Center, we know billing and insurance policies can sometimes be confusing and overwhelming. We are dedicated to helping you stay informed and up-to-date about our billing and insurance policies by providing convenient resources.
For more information about our billing and insurance services, call our billing center toll-free Monday through Friday between 8 a.m. and 6 p.m. at 1-844-266-8268
Financial assistance for the uninsured
As a not-for-profit organization, Novant Health is committed to providing outstanding healthcare to all members of our community, regardless of their ability to pay. We provide free care to uninsured patients with incomes of up to 300 percent of the federal poverty level, with 100 percent write-off.
Paying your bill
Managing your bills after receiving care can be overwhelming. It isn’t uncommon to have several different people participate in your care. Afterwards, you may receive separate invoices from each of those providers.
We understand the added stress this can place on you and are here to help. We offer patient financial services to help you understand your bill and make the payment process easier. You can also make payments online.
Health insurance plans
In most cases, we will bill your primary health insurance company directly. If we haven't heard from your insurer after 30-45 days, we may ask for your help in contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits.
Health insurance card checklist
Beyond your name and policy number, your insurance card contains important information. We have compiled a checklist of questions to review before arriving that will help simplify the admission process. Find out what you should know about your health insurance before you arrive.
In you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility, depending on your plan type and benefits.
Self-pay options and financial assistance for the uninsured
For your convenience, we accept most forms of payment, including cash, checks, Visa, MasterCard, American Express and Discover credit cards. Any patient is eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years. If you are uninsured with an income over 300-percent of the federal poverty level, you are eligible for a self-pay discount. Any patient with a balance over 20-percent of their gross annual income is eligible for a catastrophic settlement.