Patient information

Making your stay with us as convenient and comfortable as possible

At Novant Health Huntersville Medical Center, our patients and their families come first. That’s why we do everything we can to help you get better and stay healthy. Part of providing comprehensive, quality healthcare is ensuring your stay with us as comfortable as possible. When you arrive, your first step before any inpatient or outpatient procedure is to visit our admitting department. Our knowledgeable registrars can help you complete the necessary forms while answering any questions you may have.

What should I bring?

You may want to bring the following items for your stay:

Please mark all personal items with your name in case they are misplaced. Even though our hospital professionals will take care with personal belongings, we cannot be responsible for loss or damage of those items. 

Should I bring valuables? 

Please leave all valuables, including jewelry and cash, at home. If you accidentally bring these items to the hospital, they can be stored in the hospital safe. If you have any security concerns or observe suspicious behavior, please contact the hospital operator by dialing 0 (zero). A security officer will be notified immediately. 

Admitting department locations & hours 

Hospital main lobby: Monday through Friday: 6:30 a.m. to 7 p.m.  Saturday and Sunday: 6:30 a.m. to 3 p.m. 

Emergency department: Open 24/7

Patient dining

In partnership with Morrison Healthcare Food Service,  Huntersville Medical Center is working to redefine hospital food. To accomplish this, we have created the Great Living Menu. This program helps patients discover that eating healthy can also be delicious. We use fresh, wholesome ingredients that treat your taste buds and your body. We take it a step further by teaching patients how to continue making these healthy choices once they return home.

Our food services are available through the Catering to You system or our Dining On Call system. With Catering to You, we provide personal, restaurant-style service with a nutrition expert discussing menu choices and taking your order. With Dining on Call, you can order meals when you’re ready to eat and have them delivered within 45 minutes by a member of our friendly, professional staff.

Patient amenities

To ensure that you and your guests are as comfortable as possible, we also offer various amenities, including:

• Patient call button - Our nurse call system gives patients constant access to a care provider.
• In-room technology - Our patient rooms have a flat screen TV with Internet and DVD capabilities.
• Built-in daybeds - We offer daybeds in most patient rooms, including maternity.
• Motion sensor lights - All inpatient rooms have private restrooms and automatic lights
• Jacuzzis - Our labor-delivery-recovery-postpartum suites have a private bathroom and most have a Jacuzzi for the comfort of our new moms.

Will I need to give consent for treatment?

During admission, you will be asked to sign a Conditions of Admission form to grant Huntersville Medical Center permission to treat you and to release medical information concerning your treatment to the insurance company.

Patient rights and responsibilities 

When you arrive you will also be made aware of your rights and responsibilities as a patient, as well as our privacy policy. 

Prior to your hospital admittance, you should complete what is known as an advance directive. This legal document will help your doctors and loved ones make important decisions about your health should you be unable to speak for yourself. 

Advance directive

An advance directive is a written description of the medical care you would or would not want in the future if you are unable to speak for yourself. This description should be based on your values and what is important to you. The directive should include the name of someone who will make healthcare decisions for you if you cannot make them for yourself. An advance directive is also known by the following terms: 

• Durable Power of Attorney for Healthcare (DPAHC) 
• Declaration of Physicians (Natural Death Act) 
• Medical Orders for Scope of Treatment (MOST) 
• Living Will Medical Care Decisions

Novant Health respects the wishes of our patients concerning medical care, including the right to accept or refuse medical or surgical treatment. For more information regarding our admissions services, call 704-384-4000.

Discharge

Your doctor will determine when you are ready to go home and will provide you with written authorization of discharge. At that time, your doctor or nurse will review any instructions for follow-up care with you and provide you with a copy of these instructions. Your discharge plan may include information about: 

Discharge time is approximately 11 a.m. and we ask you plan to have a friend or family member available to take you home at time of discharge.

If you have any concerns after you are discharged, please call our medical resource management department at 704-316-3848.