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Your healthcare costs

Home Patients & visitors Your healthcare costs

Healthcare costs are confusing and Novant Health is working to help simplify the process.

Many factors affect what your out-of-pocket costs are for a visit or procedure - your insurance plan, your deductible, your copay and your annual income if you don't have insurance coverage. Essentially, no two patients are alike which means no two bills are the same. And the out-of-pocket cost for a person covered by insurance is very different than for someone without insurance. It's always going to be complicated as long as there are deductibles and insurance plans involved.

This video provides further explanation of premiums, deductibles, co-pays, out-of-pocket maximums and other topics to help you gain a better understanding of healthcare expenses.

Contact a financial navigator

North Carolina and South Carolina
Call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 6 p.m. Voicemail is available for after-hours or weekend calls.

336-277-7299 or 1-888-277-3901

Call 703-369-8020, Monday through Friday, 8 a.m. to 5 p.m. Voicemail is available for after-hours or weekend calls.


As the patient, you want to know, "What are my out-of-pocket costs?" It's a great question that has a different answer for everyone who asks. At Novant Health, you can easily start this conversation by contacting our financial navigators. Using your insurance and financial information, we will help you figure out what the estimated cost is for the facility portion for any visit or procedure.