Transfer and Operations Center
Fast, simple patient transfers, 24/7
The Novant Health Transfer and Operations Center gives providers a single point of contact for patient transfers, direct admissions and specialty consultations, including coordination of bed placement and transportation across Novant Health.
Available 24 hours a day, seven days a week, our experienced clinical coordination team streamlines the transfer process so physicians and clinical staff can spend less time coordinating logistics and more time focused on patient care.
Connect directly with the team receiving your patient
Charlotte
Serving the greater Charlotte region and communities across the Carolinas.
888-599-2120
Winston-Salem
Serving the Triad region, including Winston-Salem, Greensboro and nearby areas.
Wilmington
Serving North Carolina’s coastal communities, including Wilmington and nearby areas.
Leading-edge care when your patients need it
The Novant Health Transfer and Operations Center serves as a centralized coordination hub for acute inpatient and specialty care transfers throughout the Novant Health system. Our team provides efficient, single-call access to:
• Level II Trauma Center (Charlotte)
• Leading-edge heart and vascular care
• Advanced stroke center and neurovascular care
• Expert orthopedics and sports medicine services
• Comprehensive pediatric services within Hemby Children’s Hospital
• Hematology and comprehensive oncology services
• Advanced interventional radiology
• Extracorporeal Membrane Oxygenation (ECMO)
• Full range of GI services
• Complex foot and ankle care
Capabilities may vary by region. Avoid multiple calls and the need to keep up with changing facility resources, capacity and service availability. Contact us today, and our clinical coordination team will quickly identify the most appropriate site of care for each patient, helping you and your team streamline communication, reduce delays and simplify transfers.
Built for speed, coordination & continuity of care
Novant Health offers broad specialty care access, advanced clinical capabilities and a connected regional network designed to support timely patient transfers so your team can focus on your patients.
- One-call transfer coordination
- 24/7 operational support
- Comprehensive tertiary and trauma care capabilities
- Access to specialists across Novant Health
- Coordinated care across hospitals and community facilities
- Rapid escalation to higher levels of care when needed
- Support seamless patient movement across Novant Health
No matter the situation, our team is committed to always taking the call and working to find the best possible care solution.
Start a transfer
To initiate a patient transfer or connect with the Transfer and Operations Center, call the region receiving your patient.
Charlotte
Serving the greater Charlotte region and communities across the Carolinas.
888-599-2120
Winston-Salem
Serving the Triad region, including Winston-Salem, Greensboro and nearby areas.
Wilmington
Serving North Carolina’s coastal communities, including Wilmington and nearby areas.
For medical emergencies, direct patients to the nearest emergency department for immediate care rather than through the Transfer and Operations Center.