Making your stay with us as convenient and comfortable as possible
At Novant Health Clemmons Medical Center, you and your family come first. That’s why we do everything we can to help you get better and stay healthy. Part of providing comprehensive, quality healthcare is ensuring your stay with us is as comfortable as possible. When you arrive, your first step is to visit our admitting department. Our knowledgeable registrars can help you complete the necessary forms while answering any questions you may have.
What should I bring?
You may want to bring the following items for your stay:
- Insurance card
- State/Federal ID
- Current medications
- Robe and slippers
- Glasses and glasses case
- Grooming items (toothbrush, comb)
- Contacts and containers
- Dentures and containers
Please mark all personal items with your name. Even though our hospital professionals will take care with personal belongings, we cannot be responsible for loss or damage of those items.
Should I bring valuables?
Please leave all valuables, including jewelry and cash, at home. If you accidentally bring these items to the hospital, they can be stored in the hospital safe. If you have any security concerns or observe suspicious behavior, please contact the hospital operator by dialing 0 (zero). A security officer will be notified immediately.
Admitting department locations and hours
Hospital main lobby: Our guest services team will be in the main lobby Monday through Friday, 5:30 a.m. to 7 p.m., to assist patients and visitors. Our main lobby doors are locked at 8 p.m. If you are visiting after 8 p.m., please use the emergency room entrance.
Emergency room: Open 24/7
In partnership with Morrison Healthcare Food Service, Clemmons Medical Center is working to redefine hospital meals. Our food services are available through our Dining On Call system. With Dining on Call, you can order meals when you’re ready to eat and have them delivered within 45 minutes by a member of our friendly, professional staff.
To ensure that you and your guests are as comfortable as possible, we also offer various amenities, including:
- Patient call button - Our nurse call system gives patients constant access to a care provider.
- In-room technology - Our patient rooms have a flat-screen TV, cable television and wireless internet.
- Built-in daybeds - We offer daybeds in most patient rooms.
Will I need to give consent for treatment?
During admission, you will be asked to sign a Healthcare Consent form to grant Clemmons Medical Center permission to treat you and to release medical information concerning your treatment to the insurance company.
Patient rights and responsibilities
An advance directive is a written description of the medical care you would or would not want in the future if you are unable to speak for yourself. This description should be based on your values and what is important to you. The directive should include the name of someone who will make healthcare decisions for you if you cannot make them for yourself. An advance directive is also known by the following terms:
- Durable Power of Attorney for Healthcare (DPAHC)
- Declaration of Physicians (Natural Death Act)
- Medical Orders for Scope of Treatment (MOST)
- Living Will Medical Care Decisions
At Novant Health, we respect the wishes of our patients concerning medical care, including the right to accept or refuse medical or surgical treatment. For more information regarding our admissions services, call 336-893-1000.
Your doctor will determine when you are ready to go home and will provide you with written authorization of discharge. At that time, your doctor or nurse will review any instructions for follow-up care with you and provide you with a copy of these instructions. Your discharge plan may include information about:
- Foods to avoid with your medicines
- Use of equipment
- Available community service
- Care of your incision and pain management
- Activities of daily living
- Safety measures
- Follow-up appointments and care
- Special diet
- Financial concerns
- Lifestyle changes, such as stopping tobacco use