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Novant Health team members looking at laptop

Administrative staff

Zedy O'Brien, AAHA, CEAP

Executive assistant

Zedy O'BrienZedy O'Brien is an executive assistant with more than 20 years of experience in customer service, team leadership and management. O'Brien earned her Associate of Arts in health administration degree from Phoenix, Arizona-based Western International University and an administrative specialist certificate from UNC Charlotte. She joined Novant Health Lakeside Family Physicians in 2008 after first being introduced to the practice and its providers as a patient. O'Brien, a resident of Charlotte since 2001, is the mother of twins and enjoys biking, white water rafting, camping and other outdoor recreation with her family.


Cynthia Profera, AAS, C-TAGME

Residency program coordinator

Cynthia ProferaCynthia Profera is the program coordinator with over 25 years of experience in family medicine residency programs. She works to facilitate all aspects of the resident's experience, playing a key role in their development as future family physicians and leaders in healthcare and medical education. Cynthia holds an Associate of Applied Science degree in medical secretarial science as well as an Associate of Applied Science degree in business administration from Nassau Community College in Garden City, NY. Cynthia served on the board of directors of the Association of Family Medicine Administrators and currently serves on several committees. She is also a mentor for new coordinators. She enjoys exercise, needlework, reading and spending time with her cats.