Innovation and AI

Using advanced technology to deliver remarkable care

Novant Health uses innovation and artificial intelligence to provide the most remarkable care in every dimension and every time. We use leading-edge technologies to enhance our patient care and the efficiency of our work to improve clinical outcomes and your experience with our team members.

Creating better patient outcomes

Safety and quality of care are at the forefront and enhanced through innovative technologies with outcomes such as:

  • Surfacing the right information to the care team at the right time so you they make informed care recommendations
  • Optimizing flow through the hospital to reduce wait times and make hospital stays smoother
  • Improving your overall healthcare experience
  • Anticipating potential negative events and driving appropriate interventions

Our guiding principles

Artificial intelligence (AI) in healthcare is an important and emerging technology that offers many benefits in improving lives and clinical outcomes. At Novant Health, we recognize the potential impact of this technology and are committed to carefully managing how we use it to enhance your care. To accomplish this, we are guided by the following principles:

  • Safety and efficacy
    • Minimum criteria for safety and delivering the intended outcomes must be met prior to deployment
    • Thoughtful design and continuous monitoring must be performed to ensure safety
  • Actionability and relevance
    • Innovation and AI technology must drive improved clinical outcomes, human experience, and/or reduced cost
  • Algorithmic discrimination protections
    • Decision support systems should be used and designed in an equitable way
    • Quantitative evaluation of fairness and mitigation of bias must be performed
  • Keeping people in the loop
    • Decision support enables the care team to exercise best judgement, prioritize, dig deeper, or revisit
    • Model transparency enables the user to understand how the model has made a determination or recommendation

Our Mission

The Novant Health Institute for Innovation and AI is committed to advancing the responsible and ethical use of AI and fostering a culture of innovation within our healthcare system. We aim to harness the potential of AI to enhance patient care, improve operational efficiency, and drive the continuous pursuit of clinical safety and quality while ensuring that AI applications adhere to the highest ethical and safety standards.