Neonatal Intensive Care
Receive highly skilled, compassionate treatment.
Novant Health provides exceptional neonatal intensive care treatment for your child. Our highly skilled medical experts and advanced technology allow us to handle critical conditions, including premature birth, birth defects and serious newborn health conditions.
What are neonatal intensive care units (NICUs)?
When you give birth at one of Novant Health’s maternity centers, should you need it, your newborn will have access to around-the-clock care by our expert neonatologists. Our neonatal intensive care units (NICUs) provide advanced medical care for babies born prematurely, with birth defects or other severe complications. With sophisticated monitoring equipment and respiratory labs, our team of board-certified neonatologists, nurse practitioners and registered nurses keep a vigilant eye on your newborn to give you peace of mind.
Who provides treatment?
Your newborn receives highly specialized care from experts trained to work in the NICU environment. Our NICUs deliver continuous care from neonatologists, nurse practitioners, registered nurses, respiratory therapists, social workers, pharmacists, nutritionists/lactation consultants and child-life specialists.
Why is neonatal intensive care needed?
Welcoming a new child into the world is a joyous occasion, but premature babies or those born with complications may require a stay in our NICU. We’re here with compassionate critical care should your newborn require assistance with breathing, infection treatment, and organ or other serious conditions.
Receive family support.
If your baby is placed in our NICU, you will still have the opportunity to visit and bond with your child. In fact, we strongly encourage it. Skin-to-skin contact, also called kangaroo care in the NICU, is especially important for a newborn’s health and development. Holding your baby close helps them stay warm and keeps their heart rate, breathing and temperature more stable.
We provide a safe environment for you to interact with your baby, with someone from the NICU staff available anytime to answer your questions. We also offer family support programs, including one-on-one peer support for parents.
Free spiritual support is available 24 hours a day at most locations. Our chaplains have particular empathy for your needs as a parent when your child is hospitalized and undergoing medical treatment. Ask someone from your care team for assistance. To request a visit at Hemby’s Children Hospital, call 704-384-4168.
NICU locations where you need them
Novant Health has multiple certified NICU locations where your newborn can immediately be taken care of in an emergency.
Wherever you choose to deliver within the Novant Health hospital system, rest assured you will have access to one of our NICUs, either onsite or nearby. Most Novant Health maternity centers have certified NICUs or can quickly transport you and your newborn to a nearby unit for the level of care you need.
Depending upon the location, NICUs provide care ranging from level I to level IV, based on ratings by the American Academy of Pediatrics. The higher the level, the more specialized and complex the available treatments and technologies. Level IV NICUs offer the highest level of care available with the most advanced technologies. All of our level I facilities have neonatal nurse practitioner coverage 24/7 to stabilize and assist the transfer of babies that need a higher level of care.
Access to NICUs in Your Area
Pediatric and Neonatal Critical Care Transport
Our pediatric helicopter and ambulance transportation units bring newborns and critically ill or injured children to the highest level of care when needed. During transport, your child will receive expert intensive care treatment.
You Are Not Alone.
Meet NICU staff members and view real-life testimonials of our teams, treatments and facilities. This collection of videos includes interviews with providers and parents of NICU patients.
Family advisory councils
Some locations have a Neonatal Advisory Council/Board that provides a vital link between our NICU providers and parents who have babies in NICU. The board members advocate for families to improve communication and services you receive. They provide both families and staff with support and guidance throughout your neonatal care experience.