New Hanover Emergency Medical Services
If you experience a medical emergency within New Hanover County, our emergency medical services (EMS) will be sent to provide pre-hospital care in the field and, if needed, transport you to the most appropriate emergency department.
Serving Our Community's Needs
New Hanover EMS has long been recognized for its high quality care and excellence in service. Our ambulances are stationed at a number of locations throughout New Hanover County.
New Hanover EMS offers many services to residents and visitors of New Hanover County. Our EMS professionals have a common purpose - serving our patients and community.
Ambulances are strategically stationed at a number of locations throughout New Hanover County and are staffed with paramedics, Advanced EMTs and EMTs.
Vehicles are staffed by a single paramedic. These sport utility style units add versatility to response capabilities. They include a beach response truck that can transport patients off local beaches.
A program that puts paramedics on medically-equipped bikes, this team operates during public events in which traditional ambulance response may be delayed.
The bike team’s mobility has proven to be highly effective in reducing time to treatment for patients in crowds or areas of limited accessibility.
EMS Special Event Response Vehicles are often used as a transport resource for BERT. Consisting of specialized golf carts or Gators (small All-Terrain Vehicles) that are outfitted with stretchers, these vehicles are used to facilitate the safe extraction of patients out of crowded areas or off athletic fields.
New Hanover EMS provides five tactical paramedics to be part of the New Hanover County Sheriff’s ERT unit.
Responsibilities include providing medical coverage during high risk law enforcement situations.
An EMS-based team designed to respond locally, regionally, or statewide in order to provide medical support for large scale events or disasters.
Paramedics specially trained in skills like vehicle extrication, high angle rope rescue and hazardous materials, become the medical component of area rescue teams.
High Quality Care & Service
New Hanover EMS has long been recognized for its high quality care and excellence in service. Our ambulances are stationed at a number of locations throughout New Hanover County.
Community Care is Our Mission
New Hanover EMS and AirLink/VitaLink Critical Care Transport have been recognized for providing high quality heart attack care to patients with rapid transport to additional treatment.
Remarkable Care at All TImes
Accreditation from the Commission on Accreditation of Ambulance Services places New Hanover EMS in the top one percent of EMS systems in the country - recognized for national standards of excellence.
911 Emergency Pre-Hospital Care
New Hanover Emergency Medical Services is available to help in emergencies by dialing 911. Most people know to call 911 if they are sick or injured, but not many people really know how it works.