Novant Health critical transport vehicles

Mobile Integrated Health

Receive the highest level of care where and when you need it.

Minutes count when you or a loved one is faced with a sudden urgent healthcare need. You can rely on Novant Health to provide on-site critical care, and, if needed, safe air or ground transportation to a nearby location to treat your condition. We provide air and ground transportation throughout central and southeastern North Carolina and in some areas of South Carolina.

Coming to you when you need us most.

Whether you are experiencing an emergency, recovering from surgery, or need care for a chronic or complex medical condition, Novant Health mobile integrated health is here for you. Our team of expert emergency medical services (EMS) providers and nurses begin treatment on-site and, if needed, throughout your transport to a hospital or clinic.

When getting care is time sensitive, Novant Health air and ground critical care transport fleets are equipped to care for you from the moment we arrive until you are safely at your care location. Using a fleet of helicopters and emergency vehicles equipped with state-of-the-art medical equipment, you’ll receive the best care possible during transport.

All along the way, you'll be treated by highly skilled medical professionals, specially trained in emergency medicine. Our emergency care is coordinated throughout our system to ensure you get the right level of care when and where you need it, including your home.

Novant Health Emergency Medical Services

Ground Transport

Access critical ground transport throughout central and southeastern North Carolina. Novant Health offers mobile intensive care using ground transport in Charlotte, the Triad, and Coastal region. Transport is available 24 hours a day, 365 days a year to transport you or a loved one from referring facilities to a higher level of care.

Novant Health VitaLink in New Hanover County provides mobile intensive care as well as basic and intermediate life support transport to your home, doctor’s appointments, and to skilled nursing facilities.

Air Transport

In central and southeastern North Carolina, Novant Health AirLink teams provide air transport 24 hours a day, 365 days a year. We're on call to transport critically ill and injured patients from scenes or other facilities to the hospital.

Novant Health AirLink medical helicopters based in Brunswick, Columbus, Onslow and Rowan counties are staffed by highly trained emergency service providers and licensed to operate in North Carolina and South Carolina. Fully equipped, we bring the expertise and skills of an intensive care unit to you.

New Hanover Emergency Medical Services

If you or a loved one ever experiences a medical emergency within New Hanover County, our emergency medical services (EMS) will be sent to provide pre-hospital care and, if needed, transport you to the appropriate emergency department.

Our emergency services include:

A bicycle response team providing quicker access to medics at crowded outdoor events.
All-terrain vehicles used to transport patients within crowded event spaces or athletic fields.
Special operations medical teams to assist with rescue efforts.

Community Paramedicine

The Community Paramedicine program is dedicated to keeping the Wilmington community healthy. This team helps you manage your medical needs at home following discharge from the hospital.

Our Community Paramedics complete specialized training and work collaboratively with medical providers to bring services wherever needed within our community.

New Hanover Regional Transfer Center

At the heart of the coastal area integrated medical transport system is the Novant Health New Hanover Regional Transfer Center. We’re staffed 24 hours a day by communication specialists and registered nurses who coordinate every transport in and out of the Novant Health coastal market, which includes New Hanover, Brunswick, Pender, Sampson, Clinton, Bladen, Robeson, Onslow, Carteret, Duplin, Jones, and Lenoir Counties in North Carolina. AirLink helicopter transport also covers Horry, Georgetown, and Florence Counties in South Carolina.

Our team of dedicated experts is responsible for:

Connecting physicians from referral facilities to our experts at Novant Health New Hanover Regional Medical Center
Assessing/triaging transports to ensure selection of an appropriate ambulance or helicopter
Dispatching all ambulances and helicopters in the New Hanover region
Monitoring moment-to-moment location of all transport vehicles and regional weather

Bringing Peace of Mind for Your Event

When you are hosting a large community event, safety and security is a top priority. Our Novant Health New Hanover EMS teams are available to provide quick medical response should you have an emergent need. Experienced paramedics provide evaluation of patients, treatment and critical care transport to the Emergency Department.

Group of people walking an outdoor trail together.

Nurse with reading glasses sitting at nurse's station reading information on the computer.

Training & Education

As an approved continuing education provider through the North Carolina office of EMS, the Novant Health AirLink/VitaLink team offers helicopter operations training and continuing medical education courses for prehospital and hospital-based healthcare professionals.