SMS Terms and Conditions
Revised May 24, 2023
Novant Health uses text messaging to communicate with patients on topics relevant to their relationship with Novant Health. For example, you may receive appointment reminders, billing notifications, updates related to your visits or MyChart patient portal account, one-time passcode, prescription reminders, and care management notifications. Patient information used for text messaging will not be shared for marketing purposes.
Your wireless carrier's Message and Data Rates May Apply to SMS correspondence. Novant Health does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.
You represent that you are the owner, or authorized user of the wireless device you use to receive the service, and that you are authorized to approve the applicable charges.
Message frequency may vary.
Novant Health will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS message services are provided on an as is, as available basis.
Participating carriers: SouthernLinc, Bandwidth, Google Voice, Buffalo Wireless, Chariton Valley Cellular, Leaco, CableVision, Copper Valley, AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Cellular, Pine Belt Wireless, ACS/Alaska, Atlantic Tele-Network International (ATN), Advantage Cellular (DTC Wireless), Appalachian Wireless, Bluegrass Cellular, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chat Mobility USA, Coral Wireless (Mobi PCS), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, Illinois Valley Cellular (IV Cellular), i Wireless (IOWA Wireless), Nex-Tech Wireless, MTA Communications, MTPCS (Cellular One Nation), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Inland Cellular Telephone Company, Immix (Keystone Wireless), Mosaic (Consolidated or CTC Telecom), Northwest Missourri Cellular Limited, Peoples Wireless, Panhandle Telecommunications Systems (PTCI), RINA, Revol Wireless USA, SI Wireless/Mobile Nation, SRT Wireless, Texas RSA 3 Ltd (Plateau Wireless), Thumb Cellular, United Wireless, Union Telephone Company (Union Wireless), Viaero Wireless, West Central Wireless (5 Star Wireless), Sagebrush Cellular (Nemont), Carolina West Wireless (CWW), Pine Cellular, Aio Wireless/Cricket.
T-Mobile® is not liable for delayed or undelivered messages.
Text JOIN to ##### to join Novant Health's Text Alerts. When you opt-in to the service, we will send you a message to confirm your signup.
You can also text the word HELP to ##### to get additional information about the service. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
You can cancel this service at any time. To opt-out text STOP to #####. Message and Data Rates May Apply. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.
You agree that the foregoing is the exclusive manner in which you may opt out of receiving text messages in connection with the Novant Health text messaging program, and any other method that you use to opt-out is presumptively unreasonable. You may re-enroll in receiving text messages from us at any time by texting START to #####.
You represent that you are the subscriber for or authorized user of the mobile telephone number that you provided to Novant Health and that you are authorized to approve any related charges for messaging and data applied by your wireless carrier. You agree to promptly notify Novant Health if service for any mobile telephone number provided by you is cancelled or if your wireless number changes.
Resolving Disputes. In the event that there is a dispute between you and Novant Health relating to Novant Health text messaging communications, arising out of any matter, including in connection with any federal or state statutory provision or the determination of the scope or applicability of this agreement to arbitrate, such dispute will be determined by arbitration in North Carolina before one arbitrator. The arbitration will be administered by the American Arbitration Association. The arbitrator will apply the substantive law of the State of North Carolina, exclusive of its choice of law rules. To the fullest extent permitted by law, each of the parties agrees that any proceeding will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury. The arbitrator will deliver a reasoned written decision with respect to the dispute. The decision of the arbitrator will be final and binding on the parties and will not be subject to appeal or review. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in this paragraph with respect to applicable substantive law, this arbitration agreement will be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq.
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.