Patients

Making your child feel better is our top priority.

We want your child’s hospital visit to be as easy and comfortable as possible. When you check in to Novant Health Hemby Children’s Hospital, rest assured our highly skilled care teams put your child’s health and well-being first.

Whether you need help getting around the center, have questions about your child’s treatment, need someone to interpret for you, or want a cup of water, our team members are always available to help.

If you have any questions during your visit or stay, call the hospital.

Overnight or inpatient visits

If your child is scheduled for admission Monday-Friday, 8 a.m. to 5 p.m.:

Come directly to Hemby Children's Hospital, located on the second floor of Presbyterian Medical Center, to be admitted.
Park in the visitors’ parking deck at the corner of Hawthorne Lane and Caswell Road. From there, follow the signs to the dedicated Hemby Children's Hospital elevator. When you arrive upstairs, check in at the nurses’ station, and they will direct you from there.

If your child is admitted outside of the hours of Monday to Friday, 8 a.m. to 5 p.m.:

Go to Presbyterian Medical Center Children’s Emergency Department (entrance off Caswell Road, between Randolph Road and 5th Street), and they will direct you accordingly.

Get Ready for Your Hospital Visit

Preregister

Before your scheduled service, you need to check in. You can check in when you arrive or save time and preregister now.

Know your rights

From safety to privacy and HIPAA, we want to make sure you understand your rights.

Understand Your Costs

Novant Health aims to take the guesswork out of figuring out healthcare costs so you can focus on your care.

Care decision making

It’s important to plan healthcare decisions in advance, such as what you want for comfort and treatment.

A Novant Health nurse is holding paperwork as she explains information to a patient.

Patient handbook

Learn more about care decision planning, your rights and responsibilities, safety, hospital stay details and more.

Patient Resources

Financial Navigators

Novant Health offers free financial navigators to help you understand your costs, insurance and more before your care.

Interpreter services

Access free sign language and oral interpreters, teletypewriters (TTYs) and more.

Spiritual Care

Find multi-faith support to help make your health journey more comfortable.

Healing arts

Healing arts is the use of a variety of mind and body approaches that complement medical care and promote healing.

Team member recognition platform

Want to thank a provider or one of our team members for a wonderful experience? Want to make sure that remarkable team member gets the recognition they deserve? With the Novant Health team member recognition platform, you can quickly and easily share your gratitude and tell our team just why you appreciate them. The recognition you submit will be seen and celebrated by the team member's team and leadership.