Contact Center

How can we help?

Thank you for taking the time to contact us with your questions, compliments, complaints and/or concerns about Novant Health. Your feedback is very important in helping us understand what works well, what needs improvement, and how we can better serve you and your family.

Billing & MyChart

Get help with:
  • Making a payment
  • Add or update insurance
  • Billing issues and questions
  • Setting up autopay
  • Reset MyChart password
  • Using MyChart features

Contact info:

Call Us: (844) 266-8268 
Business Hours: Mon. - Fri., 8a.m. to 6p.m.

Billing & MyChart chat Medical Records & Attorney chat


Email Anytime: NHCSCC@NovantHealth.org
Online Bill Pay

 

Appointment Scheduling

 

Get help with:
  • Scheduling an appointment
  • Finding a location
  • Finding a routine or specialized care
  • Finding a primary care provider

24/7 scheduling:

Contact us anytime to make an appointment online or by phone.
Call to schedule: (888) 976-4982

Schedule with MyChart

Need immediate care?
Find an Urgent Care Near You

Helpful phone numbers

Novant Health: (888) 976-5611
(For appointments, services, insurance and billing, or medical records)

Novant Health - Applicant Information Line: (336) 718-5750

Media Contacts: (844) 536-3288

North Carolina and South Carolina Financial Navigator: (336) 277-7299

Novant Health New Hanover Regional Medical Center Main Number: (910) 667-7000

Brunswick Medical Center: (910) 721-1458

Charlotte Orthopedic Hospital: (704) 316-1422

Clemmons Medical Center: (336) 893-2506

Forsyth Medical Center: (336) 718-2005

Huntersville Medical Center: (704) 316-4077

Kernersville Medical Center: (336) 564-4687

Matthews Medical Center: (704) 384-5916

Medical Park Hospital: (336) 893-2506

New Hanover Regional Medical Center: (910) 667-7771

Novant Health Medical Group: 1(888) 648-7999, option 4

Novant Health New Hanover Medical Group Customer Service: (888) 588-9680

Mint Hill Medical Center: (980) 302-1070

Presbyterian Medical Center: (704) 384-9360

Rowan Medical Center: (704) 210-5038

Thomasville Medical Center: (336) 476-2489

Betty H. Cameron Women's & Children's Hospital: (910) 667-7360

Brunswick Medical Center: (910) 721-1000

Charlotte Orthopedic Hospital: (704) 316-2000

Clemmons Medical Center: (336) 893-1000

Forsyth Medical Center: (336) 718-5000

Hemby Children's Hospital: (704) 384-4021

Huntersville Medical Center: (704) 316-4000

Kernersville Medical Center: (336) 564-4000

Matthews Medical Center: (704) 384-6500

Medical Park Hospital: (336) 718-0785

Mint Hill Medical Center: (980)302-1000

New Hanover Behavioral Health Hospital: (910) 667-7787

New Hanover Orthopedic Hospital: (910) 667-8100

New Hanover Rehabilitation Hospital: (910) 667-7835

New Hanover Regional Medical Center: (910) 667-7000

Pender Medical Center: (910) 300-4000

Presbyterian Medical Center: (704) 384-4000

Rehabilitation Hospital, an affiliate of Encompass Health: (336) 754-3500

Rowan Medical Center: (704) 210-5000

Thomasville Medical Center: (336) 472-2000

Charlotte office: (704) 384-4832
Toll free: 1(800) 473-6605

Winston-Salem office: (336) 277-1900
Toll free: 1(800) 890-5420

Brunswick Medical Center: 1(800) 890-5420

New Hanover Regional Medical Center: (910) 667-7049

Rowan Medical Center: 1(800) 890-5420

Thomasville Medical Center: 1(800) 890-5420

Fidelity Investments: 1(800) 603-4015

NICU: (704) 384-4944

Newborn Nursery: (704) 384-0851

Additional Information: (704) 384-4021

Pediatrics: 1(888) 976-5479

Betty H. Cameron Women's & Children's Hospital: (910) 667-7360

Specialty Pharmacy: (855) 307-6868

New Hanover Regional Medical Center Outpatient Pharmacy: (910) 667-5181

Other Payment Options: (855) 246-3658

Brunswick Medical Center: (910) 721-1493

Clemmons Medical Center: (336) 893-1338

Forsyth Medical Center: (336) 718-5738

Hunterville Medical Center: (704) 316-6717

Kernersville Medical Center: (336) 564-4000

Matthews Medical Center: (704) 384-6398

New Hanover Regional Medical Center: (910) 667-7784

New Hanover Regional Medical Center Volunteer Nurse Program: (910) 667-5317

Rowan Medical Center: (704) 210-5157

Novant Health Community Outreach: (704) 384-4048

Community Care Cruiser: (704) 384-3031

The Solomon House: (704) 875-7727