Contact Center
How can we help?
Thank you for taking the time to contact us with your questions, compliments, complaints and/or concerns about Novant Health. Your feedback is very important in helping us understand what works well, what needs improvement, and how we can better serve you and your family.
Billing & MyChart
Get help with:
- Making a payment
- Add or update insurance
- Billing issues and questions
- Setting up autopay
- Reset MyChart password
- Using MyChart features
Contact info:
Call Us: (844) 266-8268
Business Hours: Mon. - Fri., 8a.m. to 6p.m.
Medical Records & Attorney chat
Email Anytime: NHCSCC@NovantHealth.org
Online Bill Pay
Appointment Scheduling
Get help with:
- Scheduling an appointment
- Finding a location
- Finding a routine or specialized care
- Finding a primary care provider
24/7 scheduling:
Contact us anytime to make an appointment online or by phone.
Call to schedule: (888) 976-4982
Need immediate care?
Find an Urgent Care Near You
Helpful phone numbers
Novant Health: (888) 976-5611
(For appointments, services, insurance and billing, or medical records)
Novant Health - Applicant Information Line: (336) 718-5750
Media Contacts: (844) 536-3288
North Carolina and South Carolina Financial Navigator: (336) 277-7299
Novant Health New Hanover Regional Medical Center Main Number: (910) 667-7000
Brunswick Medical Center: (910) 721-1458
Charlotte Orthopedic Hospital: (704) 316-1422
Clemmons Medical Center: (336) 893-2506
Forsyth Medical Center: (336) 718-2005
Huntersville Medical Center: (704) 316-4077
Kernersville Medical Center: (336) 564-4687
Matthews Medical Center: (704) 384-5916
Medical Park Hospital: (336) 893-2506
New Hanover Regional Medical Center: (910) 667-7771
Novant Health Medical Group: 1(888) 648-7999, option 4
Novant Health New Hanover Medical Group Customer Service: (888) 588-9680
Mint Hill Medical Center: (980) 302-1070
Presbyterian Medical Center: (704) 384-9360
Rowan Medical Center: (704) 210-5038
Thomasville Medical Center: (336) 476-2489
Betty H. Cameron Women's & Children's Hospital: (910) 667-7360
Brunswick Medical Center: (910) 721-1000
Charlotte Orthopedic Hospital: (704) 316-2000
Clemmons Medical Center: (336) 893-1000
Forsyth Medical Center: (336) 718-5000
Hemby Children's Hospital: (704) 384-4021
Huntersville Medical Center: (704) 316-4000
Kernersville Medical Center: (336) 564-4000
Matthews Medical Center: (704) 384-6500
Medical Park Hospital: (336) 718-0785
Mint Hill Medical Center: (980)302-1000
New Hanover Behavioral Health Hospital: (910) 667-7787
New Hanover Orthopedic Hospital: (910) 667-8100
New Hanover Rehabilitation Hospital: (910) 667-7835
New Hanover Regional Medical Center: (910) 667-7000
Pender Medical Center: (910) 300-4000
Presbyterian Medical Center: (704) 384-4000
Rehabilitation Hospital, an affiliate of Encompass Health: (336) 754-3500
Rowan Medical Center: (704) 210-5000
Thomasville Medical Center: (336) 472-2000
Charlotte office: (704) 384-4832
Toll free: 1(800) 473-6605
Winston-Salem office: (336) 277-1900
Toll free: 1(800) 890-5420
Brunswick Medical Center: 1(800) 890-5420
New Hanover Regional Medical Center: (910) 667-7049
Rowan Medical Center: 1(800) 890-5420
Thomasville Medical Center: 1(800) 890-5420
Fidelity Investments: 1(800) 603-4015
NICU: (704) 384-4944
Newborn Nursery: (704) 384-0851
Additional Information: (704) 384-4021
Pediatrics: 1(888) 976-5479
Betty H. Cameron Women's & Children's Hospital: (910) 667-7360
Specialty Pharmacy: (855) 307-6868
New Hanover Regional Medical Center Outpatient Pharmacy: (910) 667-5181
Other Payment Options: (855) 246-3658
Brunswick Medical Center: (910) 721-1493
Clemmons Medical Center: (336) 893-1338
Forsyth Medical Center: (336) 718-5738
Hunterville Medical Center: (704) 316-6717
Kernersville Medical Center: (336) 564-4000
Matthews Medical Center: (704) 384-6398
New Hanover Regional Medical Center: (910) 667-7784
New Hanover Regional Medical Center Volunteer Nurse Program: (910) 667-5317
Rowan Medical Center: (704) 210-5157
Novant Health Community Outreach: (704) 384-4048
Community Care Cruiser: (704) 384-3031
The Solomon House: (704) 875-7727