Accepted Health Insurance Plans
Insurance and contracted managed care plans
The list below is for reference purposes only and is subject to change. Check with your health plan to confirm that Novant Health is included. Novant Health may participate in some, but not all, products offered by a health plan. Coverage limitations are dependent on individual group contracts. For questions about insurance coverage and specific plan products including plans that include a narrow or limited network, please contact your insurance carrier directly.
Health Insurance Marketplace Plans
Questions regarding your insurance?
If you have any questions regarding your insurance, please call toll-free 844-2Novant (1-844-266-8268) to speak with a Customer Service Representative. For Novant Health New Hanover Regional Medical Center inquiries, please call (888) 588-9680 for more information.
Health Plan List
Aetna
www.aetna.com
Novant Health is in-network with all Aetna networks, except Aetna’s National Advantage Program (NAP), Aetna Whole Health Networks, certain Aetna Premier Care Network (APCN) products, and Connected NC Network (Aetna’s exchange plan). Novant Health is in-network with Aetna Premier Care Network (APCN) Multi-Tier product.
Behavioral Health Systems
www.behavioralhealthsystems.com
Novant Health's behavioral health facilities providers are in-network.
BlueCross and BlueShield of North Carolina
www.bcbsnc.com
Novant Health is in-network with all BCBSNC networks with the exception of the Blue Local product.
Carolina Behavioral Health Alliance
www.cbhallc.com
Novant Health's behavioral health providers are in-network.
CIGNA Behavioral Health
cignabehavioral.com
Novant Health's behavioral health providers are in-network.
CIGNA Healthcare of North Carolina
www.cigna.com
First Health
firsthealth.coventryhealthcare.com
Humana (Tricare Prime & Extra)
www.humanamilitary.com
Humana (ChoiceCare) Network
www.humana.com
Humana Behavioral Health
www.humana.com
Novant Health's behavioral health facilities providers are in-network.
Magellan Behavioral Health
www.magellanhealth.com
Novant Health's behavioral health providers are in-network.
MedCost
www.medcost.com
Novant Health is in-network with all MedCost networks with the exception of the MedCost Ultra product in which Novant Health is a "tier 2" provider.
Multiplan
www.multiplan.com
Primary Physician Care
www.healthgram.com
Private Healthcare Systems, Inc. (PHCS)
www.multiplan.com
Provider Select
www.psippo.net
All Novant Health providers are in-network with Provider Select with the exception of our MedQuest imaging facilities.
Three Rivers Provider Network
trpnppo.com
Tricare (See HealthNet above)
www.hnfs.com
United Behavioral Health
www.liveandworkwell.com/public/
Novant Health's behavioral health providers are in-network.
United Healthcare
www.uhc.com
Veteran's Affairs Community Care Network (VACCN) (through Optum/UnitedHealthcare)
www.vacommunitycare.com
Eligible Veterans must contact VACCN to obtain authorization for all care under the VACCN. Not all Novant Health providers participate in VACCN.
Aetna
www.aetna.com
Novant Health is in-network with all Aetna networks, except Aetna’s National Advantage Program (NAP), Aetna Whole Health Networks, certain Aetna Premier Care Network (APCN) products, and Connected NC Network (Aetna’s exchange plan). Novant Health is in-network with Aetna Premier Care Network (APCN) Multi-Tier product.
Blue Choice of South Carolina
www.southcarolinablues.com
Novant Health does not participate in the BCBSSC Exchange plans: BlueEssentials Plan and the Blue Option Plan.
BlueCross and BlueShield of South Carolina
www.southcarolinablues.com
Novant Health does not participate in the BCBSSC Exchange plans: BlueEssentials Plan and the Blue Option Plan.
CIGNA Behavioral Health
cignabehavioral.com
Novant Health's behavioral health providers are in-network.
CIGNA Healthcare
www.cigna.com
First Health
firsthealth.coventryhealthcare.com
Humana Military (Tricare Prime & Extra)
www.humanamilitary.com
Humana (ChoiceCare) Network
www.humana.com
Humana Behavioral Health
www.humana.com
Novant Health's behavioral health facilities providers are in-network.
MedCost
www.medcost.com
Multiplan
www.multiplan.com
Primary Physician Care
www.healthgram.com
Private Healthcare Systems, Inc. (PHCS)
www.multiplan.com
Provider Select
www.psippo.net
All Novant Health providers are in-network with Provider Select with the exception of our MedQuest imaging facilities.
Three Rivers Provider Network
trpnppo.com
United Behavioral Health
www.liveandworkwell.com/public/
Novant Health's behavioral health providers are in-network.
UnitedHealthcare
www.uhc.com
New Hanover Regional Medical Center accepts many major insurance plans including:
- Aetna NC Preferred
- Aetna PPO
- Blue Cross Blue Shield North Carolina and FEP
- BCCCP & Pink Ribbon
- Cigna
- First Health Coventry
- Humana
- Humana - State Health Plan Retirees
- NC Medicaid
- Medicare
- Medicare Advantage BCBS
- Medicare Advantage Humana
- MedCost
- Multiplan PHCS
- New Hanover Health Advantage, a partnership with FirstMedicare Direct
- Tricare (Health Net Federal Services)
- Trillium Health Resources (LME/MCO)
- United Health Care
- VA and ChampVA
Medicare & Medicaid Plan List
Medicare
Aetna Medicare HMO/PPO
www.aetnamedicare.com
Novant Health participates in all of Aetna's Medicare Advantage plans but is out of network with Aetna Medicare Prime HMO.
Blue Medicare
www.bcbsnc.com/medicare/
Cigna Medicare Advantage
www.cigna.com/
All Novant Health providers are in-network with Cigna HealthSpring Medicare Advantage.
HealthTeam Advantage
healthteamadvantage.com/
Novant Health participates in all HealthTeam advantage products offered.
Humana Medicare Advantage
www.humana.com
Liberty Advantage ISNP
libertyadvantageplan.com
New Hanover Health Advantage
firstmedicare.com
PACE of the Southern Piedmont
pacesp.com
AARP Medicare Plans from UnitedHealthcare (formerly known as AARP Medicare Complete Evercare Secure Horizons)
www.aarpmedicareplans.com
Medicaid
Alliance Behavioral Healthcare
www.alliancebhc.org
Novant Health's behavioral health facilities are contracted with Alliance Behavioral Healthcare but our physicians are not directly contracted.
AmeriHealth Caritas
www.amerihealthcaritasnc.com
Novant Health's facilities and physicians are contracted with AmeriHealth Caritas.
Cardinal Innovations (formerly Piedmont Behavioral Health)
www.cardinalinnovations.org
Novant Health's behavioral health providers are in-network.
Carolina Complete Health
www.carolinacompletehealth.com
Novant Health's facilities and physicians are contracted with Carolina Complete Care.
Carolina ACCESS I, II, III
www.communitycarenc.com
EastPointe Behavioral Health
www.eastpointe.net
Novant Health's behavioral health facilities are contracted with EastPointe Behavioral Health but our physicians are not directly contracted.
HealthyBlue
www.healthybluenc.com
Novant Health's facilities and physicians are contracted with HealthyBlue.
Partners Behavioral Health Management
www.partnersbhm.org
Novant Health's behavioral health facilities are contracted with Partners Behavioral Health Management.
Sandhills LME MCO
Novant Health's behavioral health facilities are contracted with Sandhills LME MCO but our physicians are not directly contracted.
UnitedHealthcare Community Plan
https://www.uhccommunityplan.com/nc/medicaid/medicaid-uhc-community-plan
Novant Health's facilities and physicians are contracted with UnitedHealthcare Community Plan.
Vaya Health
http://vayahealth.com/
Novant Health's behavioral health facilities are contracted with Vaya Health but our physicians are not directly contracted.
WellCare
http://www.wellcare.com/nc
Novant Health's facilities and physicians are contracted with WellCare.
Medicare
Aetna Medicare HMO/PPO
www.aetnamedicare.com
Novant Health participates in all of Aetna's Medicare Advantage plans but is out of network with Aetna Medicare Prime HMO.
Humana Medicare Advantage
www.humana.com
AARP Medicare Plans from UnitedHealthcare (formerly known as AARP Medicare Complete Evercare Secure Horizons)
www.aarpmedicareplans.com
Medicaid
Absolute Total Care
www.absolutetotalcare.com
Novant Health's South Carolina health providers are in-network.
Molina Healthcare of South Carolina
www.molinahealthcare.com
Novant Health's South Carolina health providers are in-network.
First Choice by Select Health of South Carolina
www.selecthealthofsc.com
Novant Health's South Carolina health providers are in-network.
Medicare
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and many preventive and diagnostic procedures. Deductibles and co-payments also are the responsibility of the patient and due at the time of service.
The NHRMC Physician Group now accepts Blue Cross Blue Shield of North Carolina - Blue Medicare and the following Medicare plans: traditional Medicare Parts A & B, Advantra - Coventry Healthcare, AETNA Health, Humana Medicare Advantage, Medicare Advantage Standard, NC Health Risk Pool (Inclusive Health), Partners Blue Medicare, and United Healthcare Medicare Solutions.
Medicaid
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items.
HealthTeam Advantage a subsidiary of Novant Health and Cone Health, provides Medicare Advantage plans to more than 15,000 Medicare beneficiaries under the HealthTeam Advantage (HTA). HTA offers plans in 11 N.C. counties with the goal of improving the health and well-being of its communities through a commitment to personalized service, quality, and enhanced care experiences.
Health Insurance Marketplace
(also known as the Health Exchange)
Novant Health is contracted with and in-network for many Health Insurance Marketplace plans. Learn more about the Health Insurance Marketplace, including eligibility requirements and enrollment opportunities.
View a list of which Health Insurance Marketplace plans are accepted at Novant Health facilities »