Estimating the cost of my medical procedure
At Novant Health, we want you to be able to focus on what’s most important: getting and staying well. We are committed to helping you understand the cost of procedures and services so that you can make the most informed healthcare choices possible. That includes providing access to our online price estimator tool as well as access to our dedicated financial navigator team.
Our online price estimator tool helps patients by displaying the out-of-pocket prices associated with many of the common procedures and services we offer. Our dedicated financial navigator team is also available to help you understand these estimates and what they can expect to pay for care.
Our industry-leading institutes, clinical experts and programs makes care easy, accessible – and always tailored uniquely to our patients and their families. Our teams don’t just provide access to care; we partner with patients on their journey to ensure we deliver remarkable experiences at every step of the way.
No surprise medical bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
Good faith estimate
Self-pay patients and those who are not using insurance have the right to receive a Good Faith Estimate for the total expected cost of any nonemergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical item or service. You can ask your healthcare provider, and any other provider of your choice, to provide you with this estimate before you choose to schedule the item or service.
Make sure to save a copy of your Good Faith Estimate. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.