Health Equity and Community Health
Working to ensure everyone can reach their most remarkable health
Every human deserves the chance to be healthy. For many, good health can be hard to achieve or maintain due to a variety of social and economic factors.
At Novant Health, we recognize that these gaps exist, and we are actively working to close them. We are committed to helping every person — patients, team members and our communities at large — have access to the highest level of care for optimal wellness.
What health equity means to us
Achieving health equity means working to give all people the personalized care they need to reach their best possible health. Reaching that goal requires strategic, focused, collaborative, ongoing efforts to consistently achieve clinical excellence by addressing clinical gaps and social drivers of health.
Working toward health equity means addressing situations that impact wellness where it starts, including, but not limited to, access to food, education, transportation, and a healthy environment. We believe belonging is foundational to the work of health equity. Novant Health's efforts to promote wellness and health for all populations are recognized.
Our pledge
- Culturally and Linguistically Appropriate Services (CLAS): We believe every human being deserves to have the highest level of wellness, quality, safety, and patient experience. We pledge to ensure our team members are able and willing to take care of all patients.
- Consistent, high-quality care for all: We believe that everyone deserves healthy and remarkable clinical outcomes. We pledge to identify and address when any person is less likely to experience best-practice, consistent, high-quality clinical outcomes.
- Education and Consulting: We believe education — to understand ourselves, our team members, and the communities we serve — is essential. We pledge to proactively provide education and consultation, to ensure we are the best, fullest versions of ourselves when you come to see us, and the culture of our clinics and hospitals is one that seeks to understand, creates belonging, and always respects the unique needs of all patients. Learn more about our education partnership with UNC School of Medicine - Charlotte and Wilmington campuses.
- Regulatory and Recognition: We believe that every hospital, center, and clinic should practice national standards and best practices to ensure health and wellness for all. We pledge to have a patient-centered approach to meet and exceed the expectations of regulatory and accreditation standards.
- Community Health: We believe that 80% of what impacts health are the factors we experience where we are born, live, work, pray, and age. We pledge to address these social drivers of health and deliver quality care that heals and strengthens our communities.
Dedicated to making healthcare accessible for everyone
At Novant Health, we recognize that any person may experience gaps in care because of decreased access and resources. These gaps can manifest as poorer health outcomes, reduced healthcare, and lower quality of care.
To identify patients experiencing gaps, Novant Health leverages comprehensive data analytics for our clinical interventions and community outreach initiatives. This approach is data-driven and evidence-based, ensuring that each of our facilities and clinics maintains high standards and individualizes care to meet the needs of all patients.
One key focus of our long-term strategy is enhancing maternal and infant health. Our aims include expanding access to high-quality prenatal and postpartum care, comprehensively addressing the social drivers of health, and fostering respectful, culturally sensitive care. Through these efforts, we will improve health outcomes and elevate the quality of life for all patients and their families.