Patients and Visitors
Caring for our patients, families, and visitors with a wide range of services.
We are committed to delivering a remarkable experience for every person we serve. We understand that each individual has unique needs, and we work to provide support that ensures all feel welcomed, respected, and cared for.
Interpreters
Novant Health provides interpreter services for individuals who have limited proficiency in English or who are deaf or hearing-impaired. Foreign language interpreters and sign language interpreters are available to you free of charge. In-person, remote video and over-the-phone interpreters are available.
Support for you
We have dedicated team member ambassadors available to support you if you need extra help navigating your care journey. They can:
- Provide interpreter support to help bridge communication gaps.
- Assist with referrals to programs and resources both within and outside of Novant Health.
- Help you understand your care plans and connect with the right providers.
- Ensure you feel confident and informed at every step of your healthcare experience.
Spiritual care
All Novant Health patients can have access to a professional spiritual care provider relevant to your religion, spirituality, faith tradition or value system. Our spiritual care team also offers a range of services, from helping you through difficult decisions to listening to your concerns and struggles. We can help you talk through and explore loss, end-of-life decisions and any personal worries you may face.
Our team recognizes that all people are entitled to their own belief system. We care for everyone, regardless of any or no religious affiliation. Our chapels – also called “rooms of reflection” or “sacred spaces” – provide support to all who are seeking peace, comfort and hope.
Financial assistance
As a not-for-profit healthcare leader, Novant Health's neonatal intensive care units, critical care units, cancer treatment centers, emergency departments and other essential medical programs treat everyone, regardless of the person's ability to pay. We will work with you to help you qualify for public assistance, establish reasonable payment plans, discount your bill to reflect your personal resources, or provide you with financial assistance resources.
Novant Health offers four patient financial assistance programs:
- Financial assistance for low-income uninsured patients
- Discounts for the uninsured
- Catastrophic discount
- Flexible payment plan
Health equity
At Novant Health, achieving health equity means striving to give all people the personalized care they need to reach their best possible health. We continuously work to address social drivers of health that influence wellness. These factors include the conditions in which people are born, grow, live, work, and age. We aim to increase access, well-being, and overall quality of life. Learn more about Novant Health’sefforts to promote wellness for all populations in and around the communities we serve.